Customer and Trading Manager - Nightshift

Sainsbury's; Preston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking a Nightshift Manager in Preston. The role involves leading overnight replenishment activities, managing store operations, and ensuring high standards for customer service. Ideal candidates will have previous line management experience and strong customer service abilities. This position comes with a premium on top of the base salary and various employee benefits including discounts and bonuses.

Benefits

10% discount at Sainsbury’s

Annual bonus based on performance

Free food and drinks in stores

Generous holiday and family leave

Pension scheme

Wellbeing support

Cycle to Work scheme

Qualifications

• Comfortable with nightshift work and adaptable to its physical and mental demands.
• Previous line management experience in a fast-paced, operational environment.
• Excellent customer service skills and ability to coach a team.

Responsibilities

• Lead a team overnight for replenishment activities.
• Manage full store operations independently during the night shift.
• Ensure high standards are maintained for customer service.

Skills

Line management experience

Customer service skills

Ability to manage performance issues

KPI monitoring experience

Resilience

Job description

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store while actively participating in prioritising deliveries, organising the warehouse, and replenishing shelves.
• Occasionally, managing a full store operation independently overnight, taking responsibility for the entire shift and the safety and wellbeing of colleagues.
• Ensuring standards are maintained at a high level by morning to prepare the store for customer service.
• Managing people, including performance, capability, disciplinary actions, scheduling, and payroll.

Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of the base salary (shifts typically run from 22:00 to 08:00).

What makes a great nightshift manager:

• Comfortable with nightshift work and adaptable to its physical and mental demands, ensuring a safe and healthy environment for the team.
• Previous line management experience in a fast-paced, operational setting.
• Resilient to handle the mental and physical challenges of night work.
• Excellent customer service skills and ability to coach a team to do the same.
• Experience in delivering and monitoring KPIs or similar performance metrics.
• Ability to manage disciplinary, performance, and employee relations issues.
• Capable of leading store operations independently in the absence of senior management.
• Committed to inclusivity in all aspects of work.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location. Benefits include:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increased to 15% at Sainsbury’s on Fridays and Saturdays, and 15% at Argos on pay days.
• Annual bonus based on company and individual performance.
• Free food and drinks in stores.
• Generous holiday, maternity, and paternity leave.
• Pension scheme with 4-7.5% employer contributions.
• Sainsbury’s share scheme at discounted rates.
• Wellbeing support including counselling and legal advice.
• Colleague networks for support and development.
• Cycle to Work scheme for bikes and equipment.
• Special offers on various lifestyle benefits.

An inclusive place to work and shop:

We strive to be an inclusive retailer, supporting colleagues' full potential and welcoming all customers. We offer family leave, support for carers, and resources for understanding and supporting colleagues. Our networks promote representation and help remove barriers. We provide mentorship, training, and career pathways, celebrating diversity through initiatives and events. Learn more about our commitment here.

Reasonable adjustments: If needed, inform us during application or interview, and we will support you.

Leading in our stores:

Our managers are the driving force behind our business, leading with boldness, passion, and opportunity. They empower teams to excel daily, ensuring product availability, safety, and smooth operations. Their leadership enhances colleague satisfaction and creates exceptional shopping experiences, bringing our purpose to life through action.