Customer and Trading Manager - Nightshift

Sainsbury's; Oldham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major UK retailer is seeking a Nightshift Manager in Oldham to lead a team during overnight shifts. Responsibilities include overseeing replenishment activities, managing store operations, and ensuring high standards of performance and safety. The ideal candidate will have previous line management experience in fast-paced settings and excellent customer service skills. This full-time role comes with several benefits including a premium on top of the base salary and opportunities for mentoring and development.

Benefits

Discount card

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension matching

Cycle to Work scheme

Qualifications

• Previous line management experience in a fast-paced operational setting.
• Comfort with the demands of night shifts.
• Experience in monitoring KPIs or other performance metrics.

Responsibilities

• Lead a team overnight to deliver replenishment activities.
• Manage full store operations independently overnight.
• Oversee performance and conduct disciplinary actions.

Skills

Line management experience

Customer service skills

Ability to manage KPIs

Leadership under pressure

Job description

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store, while actively participating in prioritising deliveries, organising the warehouse, and replenishing shelves.
• Occasionally, managing a full store operation independently overnight, responsible for the entire shift and the safety and wellbeing of colleagues.
• Ensuring that standards are maintained at a high level by morning to be ready to serve customers.
• Managing people by overseeing performance, conducting disciplinary actions, and ensuring accurate scheduling and pay.

Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of the base salary. Night shifts typically run from 22:00 to 08:00.

What makes a great nightshift manager:

• Comfortable working night shifts and adaptable to their physical and mental impacts, while providing a safe and healthy environment for the team.
• Previous line management experience in a fast-paced, operational setting.
• Resilient to the physical and mental demands of night work.
• Excellent customer service skills and ability to coach a team similarly.
• Experience in delivering and monitoring KPIs or other performance metrics.
• Skilled in managing disciplinary, performance, or employee relations issues.
• Capable of leading operations independently in the absence of senior management.
• Committed to inclusivity in all aspects of work.

Working for us has great rewards:

• Salary depends on experience, store size, complexity, and location.
• Benefits include a discount card, annual bonus scheme, free food and drinks, generous holiday entitlement, pension matching, share scheme, wellbeing support, colleague networks, Cycle to Work scheme, and special offers on various services and products.

An inclusive place to work and shop:

We strive to be an inclusive retailer, supporting colleagues and providing resources for growth and development. We celebrate diversity and offer opportunities for mentorship, training, and career progression. We are committed to removing barriers and fostering a culture of inclusion and respect. For more information on our inclusivity initiatives, please visit here.

Support during application and interview:

If you need reasonable adjustments, please inform us, and we will support you.

Leading in our stores:

Our management teams are the driving force behind our business, leading with boldness, passion for service, and opportunity recognition. They empower teams to excel daily, ensuring product availability, safety, and seamless operations, making work rewarding for colleagues and shopping exceptional for customers. This is how we bring our purpose to life, one action at a time.