Customer and Trading Manager - Nightshift

Sainsbury's; Melksham; On-site; GBP 28,000 - 34,000; Full time

Job summary

A major UK retail supermarket is seeking a nightshift manager for their store in Melksham. The role involves leading a team for overnight replenishment, managing operations independently, and ensuring safety and high standards. Candidates should have line management experience and strong customer service skills. The position offers full-time hours with additional premium pay and various employee benefits, promoting inclusivity and staff development.

Benefits

10% discount at Sainsbury’s

Annual performance-based bonus

Free food and hot drinks

Generous holiday entitlement

Pension scheme with employer contribution

Wellbeing support

Cycle to Work scheme

Qualifications

• Previous line management experience in a fast-paced operational setting.
• Comfortable with night shift work and providing a safe environment.
• Exceptional customer service skills and the ability to coach.

Responsibilities

• Lead the team overnight to deliver replenishment activities.
• Manage full store operation independently during shifts.
• Ensure safety and wellbeing of colleagues.

Skills

Line management experience

Exceptional customer service skills

Ability to manage KPIs

Resilience to night work challenges

Job description

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store while actively participating in prioritising deliveries, organising the warehouse, and replenishing shelves.
• Occasionally, managing a full store operation independently overnight, responsible for the entire shift and the safety and wellbeing of colleagues.
• Ensuring that standards are maintained at a high level to prepare the store for opening and customer service.
• Managing people, including performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay.

Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium added to the base salary (shifts typically run from 22:00 to 08:00).

What makes a great nightshift manager:

• Comfortable with nightshift work and adaptable to its physical and mental demands, committed to providing a safe and healthy environment for the team.
• Previous line management experience in a fast-paced operational setting.
• Resilient to handle the mental and physical challenges of night work.
• Exceptional customer service skills and the ability to coach a team similarly.
• Experience in delivering and monitoring KPIs or other performance metrics.
• Ability to manage disciplinary issues, performance concerns, or employee relations matters.
• Capable of leading operations independently in the absence of senior management.
• Committed to inclusivity in all aspects of work.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location. We also offer a range of benefits, including:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and on paydays at Argos.
• An annual performance-based bonus scheme.
• Free food and hot drinks in stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension scheme with a 4-7.5% employer contribution match.
• Sainsbury’s share scheme for employee investment.
• Wellbeing support including counselling, legal, and financial advice.
• Colleague networks for support and development.
• Cycle to Work scheme.
• Discounts on gym memberships, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are committed to inclusivity, providing support for colleagues' development, celebrating diversity, and ensuring a welcoming environment for all customers and staff. For more information, please visit here.

Reasonable adjustments: If you require adjustments during application or interview stages, please inform us, and we will support you.

Leading in our stores:

Our management teams are the driving force behind our success, providing bold leadership, excellent service, and seizing opportunities to improve. They empower teams to excel daily, ensuring product availability, safety, and smooth operations—making shopping rewarding for customers and fulfilling for colleagues.