Customer and Trading Manager - Nightshift

Sainsbury's; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading supermarket chain in Manchester is seeking a Nightshift Manager to oversee replenishment activities and manage team performance overnight. The role involves ensuring high standards for store operations and safety. Ideal candidates will have previous management experience in a fast-paced environment, strong communication skills, and a commitment to inclusivity. This position offers a competitive salary with additional premiums for night work.

Benefits

10-15% discount on store products

Annual performance-based bonus

Free food and drinks in stores

Generous holiday entitlement

Pension contributions

Share scheme for employees

Wellbeing support

Cycle to Work scheme

Qualifications

• Previous experience in a fast-paced operational setting.
• Ability to lead operations independently.
• Commitment to inclusivity in the workplace.

Responsibilities

• Lead a team overnight for replenishment activities.
• Ensure safety and wellbeing of colleagues.
• Manage people including performance and scheduling.

Skills

Line management experience

Excellent customer service

KPI delivery and monitoring

Adaptability to night work

Performance and employee relations handling

Job description

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store while actively participating in prioritising deliveries, organising the warehouse, and replenishing shelves.
• Occasionally, you will run a full store operation overnight, being responsible for the entire shift and ensuring the safety and wellbeing of colleagues in store.
• Ensuring that standards are excellent by morning so the store is ready to serve customers.
• Managing people, including performance, capability, disciplinary actions, scheduling, and pay accuracy.

Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of the base salary. Night shifts typically run from 22:00 to 08:00.

What makes a great nightshift manager:

• Comfortable with nightshift work and adaptable to its physical and mental demands, while maintaining a safe and healthy environment for the team.
• Previous line management experience in a fast-paced, operational setting.
• Resilient to the mental and physical challenges of night work.
• Excellent customer service skills and ability to coach a team similarly.
• Experience in delivering and monitoring KPIs or other performance metrics.
• Ability to handle disciplinary, performance, or employee relations issues.
• Capable of leading operations independently in the absence of senior management.
• Committed to inclusivity in all aspects of work.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location. Benefits include:

• 10-15% discount at Sainsbury’s, Argos, Tu, and Habitat, with additional discounts on Fridays, Saturdays, and paydays.
• Annual performance-based bonus scheme.
• Free food and hot drinks in stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension contributions matched at 4-7.5%.
• Sainsbury’s share scheme for employee investment.
• Wellbeing support, including counselling and legal advice.
• Colleague networks and development opportunities.
• Cycle to Work scheme and discounts on gym memberships, holidays, and retail vouchers.

An inclusive place to work and shop:

We are committed to inclusivity, offering resources, development opportunities, and celebrating diversity through initiatives and events. For more details on our inclusivity efforts, please visit here.

If needed, we support reasonable adjustments during the application and interview process.

Leading in our stores:

Our managers are the driving force behind our business, leading with boldness and passion for service. They empower teams to excel daily, ensuring product availability, safety, and seamless operations—making work rewarding for colleagues and shopping a memorable experience for customers. This is how we bring our purpose to life, one action at a time.