Customer and Trading Manager - Nightshift

Sainsbury's; Luton; On-site; GBP 29,000 - 35,000; Full time

Job summary

Sainsbury's is seeking a Nightshift Manager to lead replenishment activities and oversee store operations overnight. The role entails managing a team, ensuring high operational standards, and maintaining a safe and efficient work environment. Ideal candidates will have strong leadership experience and a commitment to customer service.

Benefits

10% discount after four weeks, 15% on certain days

Annual performance-based bonus scheme

Generous holiday leave

Wellbeing support including legal advice

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Previous line management experience in a fast-paced environment.
• Comfortable with night shift work and its impacts.
• Ability to handle performance and disciplinary issues.

Responsibilities

• Lead overnight team and manage store operations.
• Ensure high standards for store readiness.
• Manage performance, schedules, and team well-being.

Skills

Customer Service

Team Leadership

Problem Solving

Performance Monitoring

Resilience

Job description

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store while actively participating in prioritising deliveries, organising the warehouse, and replenishing shelves.
• Occasionally, running a full store operation overnight, taking responsibility for the entire shift and the safety and wellbeing of colleagues.
• Ensuring standards are maintained at a high level to prepare the store for opening and serve customers effectively.
• Managing people, including performance, capability, disciplinary actions, scheduling, and payroll.

Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of the base salary. Night shifts typically run from 22:00 to 08:00.

What makes a great nightshift manager:

• Comfortable with nightshift work and adaptable to its physical and mental impacts, prioritising a safe and healthy environment for the team.
• Previous line management experience in a fast-paced, operational setting.
• Resilient to the demands of night work.
• Excellent customer service skills and ability to coach a team similarly.
• Experience with delivering and monitoring KPIs or similar performance metrics.
• Ability to handle disciplinary, performance, and employee relations issues.
• Capable of leading operations independently in the absence of senior management.
• Committed to inclusivity in all aspects of work.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and at Argos on paydays.
• An annual performance-based bonus scheme.
• Free food and hot drinks in stores.
• Generous holiday, maternity, and paternity leave.
• Matching pension contributions of 4-7.5%.
• Sainsbury’s share scheme for investment at discounted rates.
• Wellbeing support, including counselling and legal advice.
• Colleague networks and development opportunities.
• Cycle to Work scheme.
• Special offers on gym memberships, holidays, and retail vouchers.

An inclusive place to work and shop:

We are committed to diversity and inclusion, providing resources, networks, and development programs to support all colleagues. We celebrate diversity through initiatives and events. For more details, please visit here.

Reasonable adjustments: If you need support during application or interview stages, please let us know, and we will endeavour to assist.

Leading in our stores:

Our management teams are the driving force behind our business, leading with boldness, passion, and opportunity. They empower teams to excel daily, ensuring product availability, safety, and seamless operations, creating rewarding work environments and exceptional shopping experiences.