Customer and Trading Manager - Nightshift

Sainsbury's; Littlehampton; On-site; GBP 35,000 - 45,000; Full time

Job summary

Une grande enseigne de distribution recherche un manager de nuit pour superviser toutes les opérations de réapprovisionnement. Le rôle implique de diriger une équipe, de maintenir des normes de sécurité et d'assurer une expérience client exceptionnelle. Le poste requiert des compétences en management et un engagement à créer un environnement de travail inclusif.

Benefits

10% discount at Sainsbury’s, Argos, Tu, and Habitat

Annual performance-based bonus

Free food and hot drinks in stores

Generous holiday entitlement

Pension scheme with employer matching

Sainsbury’s share scheme for investment

Wellbeing support

Colleague networks for support and development

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Expérience en management direct dans un cadre opérationnel rapide.
• Capacité à gérer des problématiques de performance et disciplinaires.
• Engagement envers un environnement de travail inclusif.

Responsibilities

• Diriger une équipe pour toutes les activités de réapprovisionnement.
• Gérer la sécurité et le bien-être des employés pendant la nuit.
• Maintenir des normes élevées pour un service à la clientèle optimal.

Skills

Customer Service

Leadership

Performance Management

Resilience

Adaptability

Job description

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store while actively participating in prioritising deliveries, organising the warehouse, and replenishing shelves.
• Occasionally, managing a full store operation overnight, responsible for the entire shift and ensuring the safety and wellbeing of colleagues.
• Ensuring high standards are maintained to be ready to serve customers come morning.
• Managing people, including performance management, conducting disciplinaries, and overseeing scheduling and pay accuracy.

Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of the base salary (night shifts typically run from 22:00 to 08:00).

What makes a great nightshift manager:

• Comfortable with nightshift work and adaptable to its physical and mental impacts, prioritising a safe and healthy environment for the team.
• Previous line management experience in a fast-paced, operational setting.
• Resilient to the demands of night work, both mental and physical.
• Excellent customer service skills and ability to coach a team similarly.
• Experience in monitoring KPIs or other performance indicators.
• Ability to handle disciplinaries and employee relations issues.
• Capable of leading operations independently in the absence of senior management.
• Committed to inclusivity in all aspects of work.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location. Our managers also benefit from a range of perks, including:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on weekends and at Argos on paydays.
• An annual performance-based bonus scheme.
• Free food and hot drinks in stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension scheme with 4-7.5% employer matching.
• Sainsbury’s share scheme for investment at discounted rates.
• Wellbeing support, including emotional, legal, and financial assistance.
• Colleague networks for support and development.
• Cycle to Work scheme for bikes and cycling equipment.
• Special offers on gym memberships, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are committed to being an inclusive retailer, supporting colleagues with family leave, carers’ support, mentorship, training, and career progression. We celebrate diversity through initiatives and events and aim to create a welcoming environment for all. For more details, please visit here.

Support during application and interview: If you require reasonable adjustments, please inform us, and we will support you.

Responsibilities:

Leading store operations with bold leadership and a passion for service. Empowering teams to improve daily, ensuring product availability, safety, and seamless operations, ultimately creating a rewarding work environment and an exceptional shopping experience for customers.