Customer and Trading Manager - Nightshift

Sainsbury's; Epsom; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Nightshift Manager in Epsom, UK. This role involves leading overnight operations, managing a team, and ensuring the store is prepared for customers. The ideal candidate will have strong leadership skills and experience in a fast-paced environment, with a commitment to inclusivity. Benefits include performance bonuses, discounts, and comprehensive support for colleagues.

Benefits

10% discount at Sainsbury's, Argos, and other brands

Annual performance-based bonus

Free food and hot drinks in stores

Generous leave policies

Matching pension contributions

Wellbeing support

Cycle to Work scheme

Discounts on gym memberships and more

Qualifications

• Experience in line management within a fast-paced, operational setting.
• Comfortable with nightshift work and adaptable to its impacts.
• Ability to handle disciplinary and performance issues.

Responsibilities

• Lead a team overnight and manage replenishment activities.
• Run full store operations and ensure a safe environment.
• Maintain high standards for customer service and store readiness.

Skills

Leadership

Customer Service

Resilience

Team Management

Inclusivity

Job description

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store, while actively participating in prioritising deliveries, organising the warehouse, and replenishing shelves.
• Often, you will run a full store operation overnight, being responsible for the entire shift and the safety and wellbeing of colleagues.
• Ensuring that standards are maintained at a high level so the store is ready to serve customers in the morning.
• Managing people, including performance, capability, disciplinary actions, scheduling, and pay.

Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of the base salary (shifts typically run from 22:00 to 08:00).

What makes a great nightshift manager:

• Comfortable with nightshift work and adaptable to its physical and mental impacts, while ensuring a safe and healthy environment for the team.
• Experience in line management within a fast-paced, operational setting.
• Resilient to the demands of night working.
• Excellent customer service skills and ability to coach a team to do the same.
• Experience in monitoring KPIs or other performance indicators.
• Ability to handle disciplinary, performance, and employee relations issues.
• Comfortable leading operations independently in the absence of senior management.
• Committed to inclusivity in all aspects of work.

Working for us has great rewards:

Salary depends on experience, store size, complexity, and location. Benefits include:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on weekends and at Argos on pay days.
• An annual performance-based bonus scheme.
• Free food and hot drinks in stores.
• Generous holiday, maternity, and paternity leave.
• Matching pension contributions of 4-7.5%.
• Sainsbury’s share scheme for investment at discounted rates.
• Wellbeing support, including emotional, legal, and financial advice.
• Colleague networks for support and development.
• Cycle to Work scheme for bikes and accessories.
• Discounts on gym memberships, holidays, retail vouchers, and more.

An inclusive place to work and shop:

We are committed to inclusivity, supporting colleagues with family and caring responsibilities, offering development opportunities, and fostering a diverse culture through initiatives and events. For more information, please see here.

Reasonable adjustments: If needed, let us know during application or interview, and we will support you.

Leading in our stores:

Our managers are the driving force behind our stores, providing bold leadership, excellent service, and seizing opportunities to improve. They are hands-on changemakers, enhancing colleague satisfaction and customer experience, embodying our purpose through action.