Customer and Trading Manager - Nightshift

TN United Kingdom; Cheadle; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer and Trading Manager for the night shift in Cheadle. This role is perfect for those looking to kickstart or advance their retail management career. You will lead a dedicated team, ensuring that store operations run smoothly during the night. With comprehensive training and a supportive environment, you will develop essential management skills while contributing to customer satisfaction. Enjoy competitive benefits, including a nightshift premium, generous discounts, and opportunities for personal growth within a diverse and inclusive workplace.

Benefits

Nightshift premium — up to £4,500 annually

4-night workweek

Discount card for shopping

Free food and hot drinks

Generous holiday entitlement

Pension matching scheme

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Qualifications

• Experience in leading teams and managing shifts effectively.
• Strong focus on customer satisfaction and operational efficiency.

Responsibilities

• Lead the overnight team and manage in-store activities.
• Ensure smooth operations and effective team performance.

Skills

Team Leadership

Operational Management

Customer Service

Time Management

Education

Experience in Retail Management

Job description

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Customer and Trading Manager - Nightshift, Cheadle

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Client:

Sainsbury's

Location:

Cheadle, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

080e31c1b3a2

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Night shift is where the magic happens. Deliveries come in, shelves are restocked, and everything has to be ready for the working day. It’s a great place to start or develop your retail management career because it’ll help you develop essential skills.

You’ll lead the overnight team and be responsible for in-store activities during your shift; with great training to build your confidence in leading your team, planning resources, and ensuring customer satisfaction.

What you’ll be doing

Our purpose is to serve and help every customer, driven by our passion for food.

Your team will restock shelves, take in warehouse deliveries, and assist with overnight online picking. You’ll ensure everything is in the right place for colleagues and customers in the morning. Your focus will be operational in-store management — running the shift smoothly, managing your team’s performance and time, and demonstrating a decisive, organized, and inclusive approach.

We recognize that working at night isn’t for everyone, and an additional annual premium of up to £4,500 is applied to salaries for nightshift management roles, where eligible.

During your shift, you’ll be ultimately responsible for ensuring everything runs smoothly. In collaboration with other managers, you’ll plan shift patterns and activities in advance. At the end of your shift, you’ll provide a thorough handover to the next manager.

We’ll give you the time and space you need to do all that properly. When our teams work well together, our customers notice.

Who you are

This role is a great way to start your management career in retail or to develop your existing skills. Our customers seek that extra special touch in-store, and your ability to guide, motivate, and inspire your team will be key to achieving that.

Our structure ensures management presence across opening hours so that customers and colleagues can always ask for help or offer solutions. You’ll be responsible for making everything as good as it can be. We’re an award-winning, diverse employer, nurturing a team where everyone feels supported to be themselves.

How you can develop

Upon joining, you'll receive a clear induction and training plan tailored to your needs, built with your manager’s support. They will coach you to deliver great performance and help you develop further.

There are plenty of opportunities to stretch and develop your skills. Just let us know when you’re ready to take on more. Remember, you’ll be part of the Sainsbury’s family with endless options for growth.

What we’ll give you

Your salary will depend on your experience, store size, complexity, and location. We also offer a range of benefits, including:

• Nightshift premium — up to £4,500 annually for eligible roles
• 4-night workweek — our full-time nightshift managers work across 4 nights
• Discount card — 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% at Argos every payday
• Free food and hot drinks for colleagues in all stores
• Generous holiday entitlement, maternity and paternity leave
• Pension — company matches 4-7% of your contributions
• Sainsbury’s share scheme — build investments at discounted rates
• Wellbeing support — emotional, legal, and financial assistance
• Colleague networks — connect with like-minded colleagues
• Cycle to Work scheme — hire a bike and cycling gear, saving on tax and NI
• Special offers on gym memberships, holidays, retail vouchers, and more

Click ‘apply’ to start your Sainsbury’s journey