Customer and Trading Manager - Nightshift

Sainsbury's; Aylesbury; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading retailer is hiring a Nightshift Manager to oversee store operations during night hours. The role involves team leadership, ensuring safety, and delivering high operational standards. Ideal candidates will have line management experience and a commitment to customer service and inclusivity in the workplace. This full-time position offers competitive pay and benefits.

Benefits

10% discount at Sainsbury’s, increasing to 15% on weekends

Annual bonus scheme based on performance

Free food and hot drinks in stores

Generous holiday and parental leave

Pension scheme with employer contributions

Employee share scheme for investment

Wellbeing support including legal and financial advice

Cycle to Work scheme

Discounts on memberships and retail vouchers

Qualifications

• Previous line management experience in a fast-paced, operational environment.
• Ability to manage disciplinary issues and employee relations.
• Experience in delivering and monitoring KPIs or performance indicators.

Responsibilities

• Lead a team overnight to manage replenishment and ensure standards.
• Occasionally manage full store operations and the safety of colleagues.
• Coach the team on excellent customer service.

Skills

Leadership

Customer Service

Resilience

Performance Management

Job description

What you’ll be doing:

• Leading a team overnight to deliver all replenishment activities across the store while actively participating in prioritising deliveries, organising the warehouse, and replenishing shelves.
• Occasionally managing a full store operation overnight, taking responsibility for the entire shift and the safety and wellbeing of colleagues.
• Ensuring that standards are maintained at a high level for the morning opening to serve customers effectively.
• Managing people, including performance and capability, conducting disciplinaries, and ensuring accurate scheduling and pay.

Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of the base salary (shifts typically run from 22:00 to 08:00).

What makes a great nightshift manager:

• Comfortable with nightshift work and adaptable to its physical and mental impacts, ensuring a safe and healthy environment for the team.
• Previous line management experience in a fast-paced, operational environment.
• Resilient to handle the mental and physical demands of night work.
• Provides excellent customer service and coaches the team to do the same.
• Experience in delivering and monitoring KPIs or performance indicators.
• Ability to manage disciplinary issues and employee relations.
• Capable of leading operations independently in the absence of senior management.
• Committed to inclusivity in all aspects of work.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on weekends and at Argos on paydays.
• An annual bonus scheme based on performance.
• Free food and hot drinks in stores.
• Generous holiday, maternity, and paternity leave.
• Pension scheme with 4-7.5% employer contributions.
• Sainsbury’s share scheme for employee investment.
• Wellbeing support, including emotional, legal, and financial advice.
• Colleague networks for support and development.
• Cycle to Work scheme for bikes and cycling equipment.
• Discounts on gym memberships, restaurants, holidays, and retail vouchers.

An inclusive place to work and shop:

We are committed to being an inclusive retailer, supporting colleagues through various initiatives, resources, and development opportunities. We celebrate diversity and aim to create a welcoming environment for all. For more information, please visit here.

If you need reasonable adjustments during the application or interview process, please let us know.

Responsibilities:

Leading in our stores:

Our management teams are the driving force behind our business. With strong leadership, a passion for service, and a keen eye for opportunity, they empower teams to excel daily. They ensure product availability, safety standards, and smooth operations, making work rewarding for colleagues and shopping a memorable experience for customers. This is how we bring our purpose to life, one action at a time.