Customer and Trading Manager – Convenience

Sainsbury's Limited; West of England; Hybrid; GBP 28,000 - 34,000; Part time

Benefits offered by this job

Discounts

Annual bonus

Free meals & drinks

Job summary

Sainsbury's Limited seeks a Customer and Trading Manager – Convenience in Bristol. The role focuses on day‑to‑day store operations, staff leadership and delivering strong customer service. You’ll manage performance, scheduling and safety while driving KPIs in a fast‑paced environment.

As an integral part of the store leadership, you may support other nearby stores as needed. Salary £31k, part‑time hours, and a comprehensive benefits package accompany the role.

Qualifications

• Previous line management responsibilities in a fast‑paced, operational environment.
• Delivers brilliant customer service and coaches a team to do the same.
• Leads on KPI delivery and performance indicators.
• Manages employee relations issues including disciplinary and absence matters.
• Leads store operations, often solo in the absence of senior management.
• Motivates and develops colleagues to achieve high performance.

Responsibilities

• Work with a small team of managers to ensure the store runs smoothly daily.
• Take responsibility for day‑to‑day store operations and accountability for the full shop.
• Collaborate with team to ensure customers are served efficiently and safely.
• Coach and manage performance, conduct disciplinaries, and ensure scheduling/pay accuracy.
• Occasionally support other nearby stores as part of networks of convenience stores.

Skills

Line management

Customer service

KPI delivery

Employee relations

Operational leadership

Team coaching

Disciplinary handling

Independent leadership

Store operations

Job description

Customer and Trading Manager – Convenience

Salary: 31,000
Location: Bristol Gloucester Road Local Store, Bristol, BS7 8AE
Hours: Part time
Contract type: Permanent
Business area: Retail
Requisition ID: 400091353

Availability Window
Early shift: 06:00 - 16:00
Late shift: 13:00 - 23:00

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

What makes a great customer & trading manager:

• Previous line management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.