Customer and Trading Manager - Convenience

Sainsbury's; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading supermarket chain in Manchester seeks a Customer & Trading Manager to oversee daily store operations. Your role will involve managing a team, ensuring customer service excellence, and maintaining performance metrics. The ideal candidate has experience in line management within a fast-paced environment. Benefits include discounts, bonuses, and a supportive work culture.

Benefits

10% discount at Sainsbury’s

Annual bonus based on performance

Free food and drinks in stores

Generous holiday leave

Pension scheme

Wellbeing support

Cycle to Work scheme

Gym membership discounts

Qualifications

• Experience in a fast-paced, operational environment.
• Ability to coach teams on customer service excellence.
• Proven track record of managing performance metrics.

Responsibilities

• Oversee daily store operations with full accountability.
• Ensure effective collaboration among team members.
• Provide leadership in the absence of senior management.

Skills

Line management experience

Exceptional customer service

Ability to achieve KPIs

Handling employee relations

Leadership skills

Job description

What you’ll be doing:

• Working closely with a small team of managers to ensure the store runs smoothly every day.
• Taking responsibility for the daily operation of the store, often being the only manager present with full accountability.
• Collaborating with a team to complete all tasks, ensuring customers are served efficiently and safely.
• Managing people, including performance, capability, disciplinary actions, scheduling, and payroll.
• Supporting other stores within the network as needed.

What makes a great customer & trading manager:

• Experience in line management within a fast-paced, operational environment.
• Exceptional customer service skills and ability to coach a team to deliver the same.
• Achievement of KPIs and other performance metrics.
• Ability to handle disciplinary, performance, and employee relations issues.
• Leadership skills to manage operations independently in the absence of senior management.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location. Benefits include:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and at pay days at Argos.
• Annual bonus based on performance.
• Free food and drinks in stores.
• Generous holiday, maternity, and paternity leave.
• Pension scheme with 4-7.5% employer contributions.
• Sainsbury’s share scheme at discounted rates.
• Wellbeing support, including counseling and legal advice.
• Colleague networks for support and development.
• Cycle to Work scheme for bikes and equipment.
• Discounts on gym memberships, holidays, and retail vouchers.

An inclusive place to work and shop:

We promote diversity and inclusion through initiatives, mentorship, training, and career development. We support colleagues with family and carer needs and provide resources to foster an inclusive culture. Learn more about our commitment here.

Reasonable adjustments: If needed during application or interview, please let us know, and we will support you.

Leading in our stores:

Our management teams are the driving force behind our success, leading with passion, boldness, and a focus on service. They empower teams to excel daily, ensuring product availability, safety, and seamless operations. Their leadership makes shopping a better experience for our customers and work more rewarding for colleagues.