Customer and Trading Manager - Convenience

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in retail is seeking a Customer and Trading Manager for their convenience stores. This role offers a fantastic opportunity to develop a management career, where you will lead a team, manage store operations, and ensure exceptional customer service. With flexible working hours across four days, you'll enjoy a supportive environment that fosters personal and professional growth. The company values diversity and offers a range of benefits, including discounts, wellbeing support, and opportunities for skill development. If you're passionate about retail and customer satisfaction, this role is perfect for you.

Benefits

Condensed working hours

10% discount card

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Ability to manage and motivate a team effectively.
• Strong customer service orientation and organizational skills.

Responsibilities

• Manage daily store operations and team performance.
• Ensure product availability and customer satisfaction.

Skills

Team Management

Customer Service

Organizational Skills

Leadership

Education

High School Diploma

Management Training

Job description

Customer and Trading Manager - Convenience, London

Client:

Sainsbury's

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

bcc03f20d46f

Job Description:

It couldn’t be easier to develop an amazing retail management career with Sainsbury’s. Our convenience stores are perfect to help you develop all the skills you’ll need — and more.

You’ll be responsible for everything that happens instore during your shift; and great training will give you the confidence to lead your team, plan resources effectively and ensure customers are always delighted.

What you’ll be doing:
Our purpose is driven by our passion for food, together we serve and help every customer.

You’ll run the shift during the day, managing your team’s performance and time, demonstrating a decisive, organised and inclusive approach. Reporting into the Store Manager, you and the small team of other managers will be planning in advance including shift patterns, product availability and busy times throughout the day so that those essential products are there for our customers and everything runs like clockwork. And at the end of every shift, you’ll give a thorough handover to the next Manager.

Who you are:
This is a great way to begin your management career in retail, or to develop the skills you already have and make them first-class. Our customers are always looking for that something extra special instore, and your ability to guide, motivate and inspire your team of colleagues will be key to achieving that.

Our structure gives clear management presence across the full range of opening hours so that our customers and colleagues always feel able to ask for help or offer solutions when things aren’t going so well. You’ll ultimately be accountable for making everything as good as it can be. As a Customer and Trading Manager in our convenience stores we’ll even give you the opportunity to work your full time hours across four days. We’re an award-winning diverse employer so you’ll nurture a team where everyone feels supported to be themselves.

How you can develop:
When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you'll build alongside your manager. They will support and coach you to deliver great performance, whilst having plenty of time to develop.

There are plenty of opportunities for you to stretch and develop your skills so just let us know when you’re ready to take on more. Remember, you’ll be part of the Sainsbury’s team so you’ll never, ever be short of options.

What we’ll give you:
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for all our colleagues, including:

• Condensed working - you’ll have the opportunity to work your hours flexibly over 4 days.
• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - we’ll match 4-7% of your pension contributions.
• Sainsbury’s share scheme - build up an investment at discounted prices.
• Wellbeing support - access to emotional support, counselling, legal and financial advice.
• Colleague networks - link with like-minded people to help fulfil your potential.
• Cycle to Work scheme - hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

Click ‘apply’ to start your Sainsbury’s journey.