Customer and Trading Manager - Convenience

Sainsbury's; Eastbourne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dynamic Customer and Trading Manager to lead a team in a vibrant retail environment. This role offers a fantastic opportunity to develop your management skills while ensuring exceptional customer service. You will oversee daily operations, manage resources, and inspire your team to deliver outstanding results. With flexible working hours and a supportive culture, you will thrive in a role that values your contributions and encourages your growth. Join a diverse team where your efforts will make a real difference in the shopping experience.

Benefits

Condensed working hours

10% discount card

Free food and drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Ability to lead and motivate a team effectively.
• Experience in retail management or similar roles.

Responsibilities

• Manage daily store operations and team performance.
• Ensure product availability and customer satisfaction.

Skills

Team Leadership

Resource Planning

Customer Service

Organizational Skills

Education

High School Diploma

Management Training

Job description

It couldn’t be easier to develop an amazing retail management career with Sainsbury’s. Our convenience stores are perfect to help you develop all the skills you’ll need — and more.

You’ll be responsible for everything that happens in-store during your shift; and great training will give you the confidence to lead your team, plan resources effectively and ensure customers are always delighted.

What you’ll be doing

Our purpose is driven by our passion for food: together, we serve and help every customer.

You’ll run the shift during the day, managing your team’s performance and time, demonstrating a decisive, organised, and inclusive approach. Reporting to the Store Manager, you and the small team of other managers will plan in advance, including shift patterns, product availability, and busy times throughout the day, ensuring essential products are available for our customers and that everything runs smoothly. At the end of each shift, you’ll give a thorough handover to the next manager.

We’ll give you the time and space you need to do all that properly because when our teams work well together, our customers notice.

Who you are

This is a great way to begin your management career in retail or to develop your existing skills and make them first-class. Our customers always look for that something extra special in-store, and your ability to guide, motivate, and inspire your team will be key to achieving that.

Our structure provides clear management presence across our opening hours so that customers and colleagues always feel able to ask for help or offer solutions when needed. You’ll ultimately be accountable for making everything as good as it can be. As a Customer and Trading Manager, we’ll give you the opportunity to work your full-time hours over four days. We are an award-winning, diverse employer, and you’ll nurture a team where everyone feels supported to be themselves.

How you can develop

When joining us, you will receive a clear induction and orientation, along with a training plan tailored to your needs that you'll develop alongside your manager. They will support and coach you to deliver great performance while providing plenty of opportunities for growth.

There are many chances for you to stretch and develop your skills, so just let us know when you’re ready to take on more. Remember, you’ll be part of the Sainsbury’s team, so options are always available.

What we’ll give you

Salary will depend on your experience, store size, complexity, and location. Additionally, we offer a range of benefits for our managers, including:

• Condensed working hours — the opportunity to work flexibly over four days
  
• Discount card — 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% off at Sainsbury’s every Friday and Saturday, and 15% off at Argos every payday.
  
• Free food and hot drinks provided for colleagues in all our stores.
  
• Generous holiday entitlement, maternity, and paternity leave.
  
• Pension — we’ll match 4-7.5% of your contributions.
  
• Sainsbury’s share scheme — build up investments at discounted rates.
  
• Wellbeing support — access to emotional support, counseling, legal, and financial advice.
  
• Colleague networks — connect with like-minded people to help fulfill your potential.
  
• The Cycle to Work scheme — hire a bike and cycling equipment while saving on tax and NI.
  
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.

Click ‘apply’ to start your Sainsbury’s journey.