Customer and Trading Manager - Convenience

Sainsbury's; Dorchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket in Dorchester is seeking a Customer & Trading Manager to oversee daily store operations and lead a small team. The ideal candidate will have experience in line management, exceptional customer service skills, and the ability to achieve KPIs. This role offers a variety of benefits, including shopping discounts, a performance bonus, and wellbeing support.

Benefits

10-15% shopping discounts

Performance-based bonus scheme

Free food and drinks in stores

Generous holiday leave

Pension scheme

Sainsbury's share scheme

Wellbeing support

Cycle to Work scheme

Qualifications

• Experience in line management within a fast-paced environment.
• Exceptional customer service skills and ability to coach a team.
• Achievement of KPIs and performance targets.
• Experience handling disciplinary and performance issues.
• Ability to lead operations independently.

Responsibilities

• Oversee daily operations and ensure smooth store functioning.
• Manage team performance and conduct necessary disciplinaries.
• Support other stores in the network as required.

Skills

Line management experience

Customer service skills

Achievement of KPIs

Handling employee relations

Independent leadership

Job description

What you’ll be doing:

• Working closely with a small team of managers to ensure the store operates smoothly every day.
• Taking responsibility for the daily running of the store, often being the sole manager with full accountability.
• Collaborating with a team to complete tasks, ensuring customers are served efficiently and safely.
• Managing people by overseeing performance, conducting disciplinaries, and ensuring accurate scheduling and pay.
• Supporting other stores in the network as needed.

What makes a great customer & trading manager:

• Experience in line management within a fast-paced, operational environment.
• Exceptional customer service skills and ability to coach a team.
• Achievement of KPIs and performance targets.
• Experience handling disciplinary, performance, and employee relations issues.
• Ability to lead operations independently in the absence of senior management.

Working for us has great rewards

Salary depends on experience, store size, complexity, and location. We offer benefits including:

• 10-15% shopping discounts at Sainsbury’s, Argos, Tu, and Habitat.
• An annual performance-based bonus scheme.
• Free food and drinks in stores.
• Generous holiday, maternity, and paternity leave.
• Pension scheme with company contributions of 4-7.5%.
• Sainsbury’s share scheme at discounted rates.
• Wellbeing support, including counseling and legal advice.
• Colleague networks and development programs.
• Cycle to Work scheme.
• Special offers on various lifestyle benefits.

An inclusive place to work and shop:

We are committed to diversity and inclusion, offering support such as enhanced leave, resources, mentorship, and career development. We celebrate diversity through initiatives and events. Learn more about our inclusivity efforts here.

Reasonable adjustments: If you need adjustments during application or interview, please inform us.

Leading in our stores:

Our managers are the driving force behind our business, providing bold leadership, excellent service, and seizing opportunities. They empower teams to excel, ensuring product availability, safety, and seamless operations, making work rewarding and shopping enjoyable for customers.