Customer and Trade Planning Manager

Heron Foods; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading UK retailer as a Customer and Trade Planning Manager, where you'll take charge of a pivotal trade marketing role. Collaborate with various stakeholders to enhance customer engagement and drive campaign effectiveness across a growing network of 340+ stores. In this dynamic environment, leverage your expertise in trade marketing and strategic planning to shape impactful customer experiences.

Benefits

30 days annual leave

Company pension scheme

24/7 employee assistance programme

Employee discounts

Lifestyle perks and savings

Qualifications

• Experience in trade marketing or commercial planning within FMCG or retail.
• Ability to manage multiple priorities across business functions.
• Confidence in influencing and collaborating at all levels.

Responsibilities

• Ownership of the 12-month trade marketing plan aligned with commercial goals.
• Coordination and execution of promotional and in-store marketing campaigns.
• Monitoring and optimizing campaign effectiveness based on insights.

Skills

Commercial planning

Leadership

Organizational skills

Communication

Planning tools proficiency

Customer journey understanding

Job description

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Join Our Marketing Team: New Opportunity - Customer and Trade Planning Manager

Location: Heron Foods Store Support Centre, Melton (HU14 3HJ)

Salary: £Competitive and dependent on experience

Are you a commercially focused marketing professional with a talent for strategic planning and cross-functional collaboration? Heron Foods is offering a brand-new opportunity to join our dynamic Marketing team as Customer and Trade Planning Manager - a pivotal role with full ownership of our trade marketing plan.

This is your chance to lead the planning and execution of our trade marketing strategy across a growing estate of 340+ stores nationwide. Sitting at the heart of our fast-paced retail business, you'll play a key role in driving customer engagement, commercial performance, and the delivery of effective, aligned campaigns.

You'll work closely with stakeholders across Buying, Supply Chain, Merchandising, Digital, and Store Operations to ensure our trade activity lands with impact-on time and in line with both seasonal events and commercial priorities.

We're looking for a confident, strategically minded individual who thrives on turning insight into action and is ready to take full responsibility for shaping and managing a clear, customer-focused trade plan.

Key Responsibilities:

• Take full ownership of the 12-month trade marketing plan, ensuring alignment with commercial goals and seasonal events.
• Collaborate with internal stakeholders to coordinate and execute all promotional and in-store marketing campaigns.
• Champion the delivery of consistent customer experiences across stores, providing clarity and direction to the wider marketing team.
• Lead the planning and delivery of all trade-focused POS and merchandising activity, working closely with store teams and print suppliers.
• Monitor, review, and optimise campaign effectiveness, providing insight-driven recommendations for future improvements.
• Act as the central contact for trade marketing planning, ensuring all departments are aligned and fully briefed on upcoming campaigns and key trading periods.

What We're Looking For:

• Proven experience in trade marketing, commercial planning, or a similar coordination/marketing role-preferably within FMCG or retail.
• Strong leadership and organisational skills, with the ability to manage multiple priorities across different business functions.
• A confident communicator who can influence and collaborate at all levels of the business.
• Skilled in using planning tools and Excel to manage timelines, report on performance, and track activity.
• A strong understanding of the customer journey and a passion for delivering impactful in-store experiences.

What We Offer:

• Competitive salary which is dependent on experience
• 30 days annual leave, with the option to purchase additional days
• Company pension scheme and 24/7 employee assistance programme
• Access to an online GP for you and your family
• Employee discounts across Heron Foods and B&M stores
• Lifestyle perks and savings through BenefitHub

At Heron Foods, we're proud to be a growing name in the value retail sector-and even prouder of the passionate people who help drive our success. If you're ready to take ownership of a high-impact marketing role and lead trade planning with confidence, this could be the next step in your career.