Customer and Shipping Coordinator

American Nano Society; Oxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Oxford is seeking a skilled individual for order administration, focusing on customer satisfaction and quality delivery. Responsibilities include managing urgent customer orders, supporting quotation of spares, and ensuring all shipments meet expectations. Ideal candidates will have experience in high tech environments and possess strong interpersonal skills. The role offers excellent benefits, including private healthcare and structured career development.

Benefits

Private healthcare

25 days annual leave

Defined contribution pension plan

Flexible benefits package

Qualifications

• Experience in managing customer orders and quality standards.
• Strong understanding of the relationship between commercial orders and business.
• Ability to support service quotations and manage urgent orders.

Responsibilities

• Manage urgent customer orders ensuring quality standards are met.
• Support spares and warranty order administration.
• Ensure procurement lead-times align with planned shipments.
• Continuously review stocking requirements based on demand.

Skills

Customer Relations understanding

Time management

Problem solving

Education

Experience in a high technology and capital equipment business

Team and project management experience

Knowledge of commercial aspects of orders

Export Control rules knowledge

Tools

Office software

ACT!

Job description

At Oxford Instruments Plasma Technology, we provide tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.

In this role, you will be responsible for the day-to-day administration of service orders including spares, warranty and prioritising shipments. The role includes loading spares orders, supporting quotations, tracking progress ensuring all shipments are shipped to customer and service expectations.

Key Responsibilities

• Manage urgent customer orders through the business ensuring they are shipped in full to quality standards
• Support in spares and warranty order administration including loading of orders
• Manage Spares delivery, ensuring all shipments are within delivery targets
• Act as a bridge between service and operations ensuring customers’ expectations are met and maintained
• Support planning activities for all spares and warranty assemblies
• Ensure Procurement lead-times are aligned with the planned shipments
• Ensure parts safety stocking levels are maintained, continuously reviewing stocking requirements based on recent demands
• To support and follow up all service quotations with a view to closing orders
• Update customers and service staff on spares, warranty shipments
• Work with regions, to ensure appropriate stocking levels are in place for install base
• Obtain Voice of the Customer data and report on reasons of non-converted quotations with an aim to improving the conversion rate and customer service
• Where necessary resolve any customer issues in a timely manner

Education / Qualifications

• Experience in a high technology and capital equipment business
• Experience of team and project management
• Knowledge of commercial aspects of orders, and their impact on the business
• Good knowledge of widely used software packages (Office, ACT!, etc.)
• Knowledge and working experience of Export Control rules and regulations

Professional Skills/ Abilities

• Sales/commercially based understanding of Customer Relations
• Time management skills
• Problem solving skills

Personal Qualities

• Strong influencing skills
• Excellent relationship building skills with key internal contacts
• A strong team player
• Presents self assertively, willing to challenge others and reacts positively to challenges to own thinking/judgement
• Highly innovative and thinks ahead to act decisively on opportunities or problems
• High levels of energy and drive to achieve challenging project goals in tight time scales

Benefits

In addition to a competitive starting salary, Oxford Instruments also offers structured career development opportunities, a good work-life balance, private healthcare, a share incentive plan, 25 days annual leave, early finish on Fridays, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability