Customer and Salesforce Advisory Management Consultants - Mid and Senior Levels

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking ambitious consultants to join their innovative management consulting team in London. This role focuses on optimizing and transforming customer engagement through Salesforce technologies. You will work across various sectors, leveraging your deep industry expertise to deliver impactful CRM transformation projects. If you have a passion for pioneering change and a strong background in Salesforce advisory, this is your opportunity to make a significant impact and grow within a dynamic team. Join us and help shape the future of customer engagement!

Qualifications

• 7-20 years of Salesforce advisory experience required.
• Minimum 5 years of consulting experience is necessary.

Responsibilities

• Support clients in optimizing customer engagement through technology.
• Deliver CRM transformation projects and provide expert advice.

Skills

Salesforce Advisory

Stakeholder Management

Problem-Solving

Communication Skills

Project Management

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce

ERP Systems

Job description

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Customer and Salesforce Advisory Management Consultants - Mid and Senior Levels, London

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Client:

Location:

London, United Kingdom

Job Category:

Consulting

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EU work permit required:

Yes

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Job Reference:

f7398afc88bb

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

The Team

This is an unique opportunity to build a global management consulting capability in the Customer and Salesforce space with the advantage of collaborating with a world class Salesforce technology services capability that is renowned for its value delivery and commitment to client service.

We will build a diverse team of practitioners who will not only give expert functional and industry specific advice but will enable it, by exploiting the innovation provided by the Salesforce platform. We will reinvent partnering with Salesforce and find real differentiation for our clients.

This is a business for pioneers and change agents who aren’t afraid to challenge the norms and pursue value for our clients and for our own business.

About your role

We need ambitious consultants to support our clients in optimizing and transforming how they connect and engage with their customers, by helping implement technologies that enhance their digital customer and employee experiences.

You will be part of a new management consulting team that combines broad customer transformation experience with deep industry insight and has exceptional functional and technical Salesforce platform skills.

Our team will sell and deliver CRM transformation projects ranging from strategic value assessments to Salesforce implementations where you will shape and deliver business for our client’s business outcomes. You will provide experienced supported advice on functional optimizations across our client’s front offices.

You will work across sectors and industries, from life sciences, industrial products to consumer business, and financial services to media and telecommunications, but will come with deeper expertise in specific sectors. With this industry subject matter expert you will support projects in applying operating model optimizations using the Salesforce platform.

You will stay on top of the latest trends in an industry to train and coach colleagues and build the broader consulting capability.

You will relish growing and maintaining client relationships to advance our objective to be their trusted advisors, to enable their strategy from operating model to enablement.

You will be part of driving high performance from our people while fostering entrepreneurial collaboration across Infosys businesses to meet our clients needs and our key business growth objectives.

Requirements

7-20 years of Salesforce advisory experience (we are recruiting at all levels).

Minimum 5 years of consulting experience.

. Relevant ERP and Salesforce advisory experience across a range of roles:-

• Business development and bid response
• Business analysis and scope definition
• Sales, service, marketing and commerce operating model process design
• Solution and technology architecture
• Project management and agile delivery

· Strong industry skills in one or more sectors with a preference for Health and Life Sciences, Insurance, Banking and Consumer Goods.

· Demonstrable general skill set including stakeholder management, problem-solving, communication and presentation.

· Excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel.

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.