Customer and Facilities Assistant, West Cader Community Centre, 491.50 - WEL09064

West Lothian Council; West Calder; On-site; GBP 20,000 - 30,000; Part time

Job description

Job Advert

18 hours, 52.14 weeks per year, Fixed term until 31 March 2026

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

Customer and Community Services are looking to recruit a Customer and Facilities Assistant. This is a public-facing role which involves communicating with customers face to face, on the phone, or by email. While you will be allocated a base location, you will be asked to work from other buildings within the Livingston and Calders area.

Your tasks will include:

1. Handling general enquiries and administration of room lets.
2. Setting up rooms and equipment in advance of use.
3. Ensuring buildings, rooms, and spaces are clean and ready for occupation.
4. Supporting the volunteer-led Management Committees to run programmes and events from our community centre spaces.
5. Collecting data and usage information from people using the facilities.
6. Ensuring the safe operation and running of community centre spaces, including carrying out building compliance checks, adhering to advice contained within Risk Assessments, reporting health and safety concerns, and ensuring that fire safety procedures are carried out.
7. Building and maintaining relationships with community groups and Management Committee members.
8. Providing basic IT support or advice to customers (e.g., how to use a QR code, download an app).
9. Reception duties, including handling payments, issuing forms, receiving paperwork, answering phone calls/emails.
10. Opening and locking buildings and setting/un-setting the alarm.
11. Reactive cleaning.
12. You may also be asked to work within our library spaces (issuing books, shelving, joining new members).

You will be expected to take pride in the appearance of the buildings you work within, ensuring they are clean, safe, and welcoming to the public.

You will require basic level computer and IT skills as part of the role involves using email, Outlook calendar, completing forms, inputting data to spreadsheets, and accessing the internet. You may be required to support customers in using the public access PCs and self-service terminals.

We require someone with excellent communication and listening skills, who is friendly, diligent, pays attention to detail, and is solutions-focused.

You will work with minimum supervision, so you should be self-motivated and reliable and have the ability to prioritise tasks and forward plan.

You will be required to demonstrate that you can work within a busy and changing environment, remain calm under pressure, and respond to the needs of customers and colleagues in a helpful and proactive way.

You should have a willingness to develop your skills and knowledge to ensure our service evolves to meet the needs of our customers and partners.

Most of all, you should enjoy working with people and with the public.

Once fully trained and briefed, you will be required to work alone.

There is an element of manual handling in this role (e.g., moving furniture and equipment and setting up community centre spaces/rooms for use by the public, handling book stock).

You will be required to travel independently between buildings.

This is a part-time position, and you will be asked to work up to 5 days over 7 and at any time between 8 am and 10 pm (for which you will be paid a 10% shift allowance).

Please refer to the job description for additional information.