Customer and Culture Assistant

Newcastle City Council; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join Newcastle City Council's Community Hubs and Libraries as a customer service representative. This role involves providing essential services to library users, including evening and weekend shifts. Ideal candidates will have strong communication skills and experience in customer service, promoting library services and assisting with digital inquiries.

Qualifications

• Experience in a customer-focused environment.
• Ability to promote services and resolve inquiries.
• Flexibility to work evenings and weekends.

Responsibilities

• Provide frontline service to customers in libraries.
• Deliver story times and support digital services.
• Work flexibly across all sites.

Skills

Excellent communication

Customer service skills

Job description

Posts are permanent with 1 fixed term post until 31/03/2026.

4x Alternate Saturdays 9:50-14:05 (2.07 hours per week equivalent)

6x Hours as required with preference for Saturday availability (Casual)



This is an exciting opportunity to join Community Hubs and Libraries within our City Operations, Neighbourhoods and Regulatory Services.



You will be responsible for providing a frontline service to customers in our libraries and partnership buildings across the City which will include evening and weekend working.



You should be experienced in working in a customer focused environment and have the ability to actively promote services, including online whilst resolving customer enquiries. You should have excellent communication and customer service skills. You will also be expected to deliver story times and support customers with digital services.



You will be required to work flexibly across all sites which will include working evenings to 7:00pm and weekend working on a rota basis.



Please see the attached job description and person specification for the requirements of this post.



For an informal discussion please contact Tara Cleugh on telephone [phone].



Apply online atwww.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.