Customer and Community Advisor

SSE Enterprise; London; On-site; GBP 34,000 - 41,000; Full time

Job summary

An energy company is seeking a Customer and Community Advisor to improve communication with customers. This role involves managing local issues, building networks, and ensuring timely customer support during outages. The ideal candidate has strong customer service experience, excellent communication skills, and a passion for community engagement. This position offers a fixed-term contract with competitive salaries and various benefits.

Benefits

Private healthcare discounts

Wellbeing benefits

Interest-free loans

Generous family entitlements

Qualifications

• Experience in customer service and event organisation.
• Excellent written and oral communication skills.
• Passion for providing top-tier customer service.

Responsibilities

• Act as the local customer contact for community issues.
• Manage customer expectations during outages.
• Gather feedback to improve customer satisfaction.

Skills

Strong presentation skills

Effective communication

Customer service experience

Relationship building

Job description

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Base Location: Slough, Theale or West London

Salary: £34,749 - £40,939 + London allowance if based in Slough or London + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 12-month fixed term contract | Full time | Office based

We are looking for a Customer and Community Advisor to join our busy team!

At SSEN we have created a team of Customer and Community advisors to improve and tailor the way we communicate with our customers within the communities we serve.

This is an exciting role where you'll face plenty of challenges, including the weather!

You will:

• You'll be the local customer and community contact for customer related issues and will take the lead in building your network of local influencers and contacts, liaising with community organisations such as Parish Councils, Resilience Organisations and Residential Associations.
• Identify and plan for winter/storm scenario's, identifying areas for welfare and communication points to ensure our customers have all the support and information they need.
• Effectively manage customer expectations during power outages, ensuring they receive timely and accurate information relating to their power supply and will work closely with our emergency customer service centre to ensure customers on our Priority Service Register are contacted and are receiving the service most appropriate for their needs.
• Provide feedback from events, communities and individuals into the business areas in order to improve customer satisfaction scores and prevent complaints.

You have:

• A good understanding of SSE's businesses along with previous experience in customer service and event organisation.
• Strong presentation skills with first class written and oral communication skills and the ability to build productive relationships with individuals.
• This is a customer facing role therefore it is important that you are passionate about giving a 10/10 customer service at all times.
• The ability to integrate and work closely with the team and take initiative when required.
• Deliver high quality work in a demanding environment with a flexible approach that is balanced by a determination to get the job done.

On occasions there will be a requirement to work out of core hours and travel will be required therefore you must have a full UK driving license and a flexible approach to working hours and travel.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact / 01738 344051 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.