Customer and Business Support Assistant (Swimming) - ERN05926

East Renfrewshire Council; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority in Glasgow is seeking a customer-focused individual to join their Swimming Development Team. You will provide support for financial transactions, manage customer inquiries, and maintain essential records. Ideal candidates should have strong customer service experience and be comfortable with various ICT systems. This role plays a crucial part in helping the community thrive through active swimming engagement.

Qualifications

• Experience in general and complex inquiries management.
• Proficient in customer care and support.
• Computer literacy with various ICT systems and packages.

Responsibilities

• Support financial transaction processes and swimming members' direct debits.
• Manage teacher cover and training records.
• Respond to customer queries via email and other channels.

Skills

Customer care

Handling complex inquiries

ICT systems proficiency

Microsoft Office

Job description

Advert

We have an opportunity to join our dynamic and enthusiastic Swimming Development Team in a role providing comprehensive support in relation to the

processing of sales, swimming members' direct debits and all associated processes.

As part of this role you will be responsible for business support in relation to financial transactions, swimming teacher contract changes and terminations as well as keeping training records up to date. You will also be responsible for answering and sending e-mails to customers, working through our mailbox, adding and updating our swimming lessons waiting lists and dealing with teacher cover

We need someone who has experience of dealing with a variety of general and

complex enquires, excellent customer care when dealing with telephone, face-to face and online enquiries.

Ideally the successful post holder will also be computer literate have experience of

working with a variety of ICT systems and packages e.g. Microsoft Office. Experience of payment processing and dealing with front line customer service

East Renfrewshire Council has launched a new 15 year Community Planning Partnership vision called A Place to Grow'. Please follow this link to watch a video and read our full plan which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow.

This post is subject to a Level 1 Disclosure Check.

Please note - all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here:

Please note East Renfrewshire Culture Leisure & Trust does not provide Visa sponsorship.

As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.

Additional Information

Please click on the attachments below for full details of this post.