Customer AI Developer Specialist | London, UK

Accenture; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Accenture is seeking a Customer AI Developer Specialist to deliver impactful Machine Learning and Generative AI solutions. This role involves solving complex business problems and deploying scalable AI models, working alongside global teams and renowned brands. Ideal candidates will have strong technical skills in AI development and a passion for innovation.

Benefits

30 days of leave plus 3 volunteering days

Family-friendly and flexible work policies

Attractive pension plan

Private healthcare insurance

Employee Assistance Programme

Generous Parental Leave offerings

Qualifications

• Strong experience in ML and AI development.
• Proficient in Python and SQL.
• Ability to work with structured and unstructured data.

Responsibilities

• Solve business challenges using advanced ML techniques.
• Design and run experiments with generative AI models.
• Partner with engineers to deploy ML algorithms.

Skills

Machine Learning

Generative AI

Data Science

Business Analytics

Python

SQL

ETL

NoSQL

Big Data Tools

Education

Bachelor's degree in Computer Science or related field

Tools

TensorFlow

PyTorch

Keras

Hugging Face

Job description

Position: Customer AI Developer Specialist

Career Level: Consultant (CL9)

Location: London/Manchester/Edinburgh/Newcastle/Birmingham

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: https://www.accenture.com/gb-en/about/accenture-song-index

The Data & AI team is:

The Data and AI revolution is changing everything. It's everywhere - transforming how we work and play. Join Accenture and help transform leading organisations and communities around the world. Accenture Data and AI is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. The sheer scale of our capabilities and client engagements and the way we collaborate with the ecosystem, operate and deliver value provides an unparalleled opportunity to grow and advance.

Accenture's Data and AI practice covers the range of Data and AI skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with Accenture's broader Strategy and Consulting practice, we are able to bring together the unique ability to drive end to end business change through the application of Data and AI.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

In the Data & AI team you will :

• Be at the forefront of the industry, you'll create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises.

• Become an integral part of our Applied Intelligence team with the credibility, expertise and insight clients depend on.

• Be working with famous brands and household names

• Develop your skills with our world class training programmes.

• Drive and implement real world solutions into production that drive business value to our clients.

• Work alongside global teams to collaborate and deliver the best solutions for our clients.

• Drive your career progression via our structured career development programs.

• Align with our industry partners to develop your career and the solutions we deliver for our clients.

As a Customer AI Developer Specialist, you will:
Play a key part in delivering impactful Machine Learning (ML) and Generative AI solutions across a variety of industries and use cases. From solving complex business problems to deploying scalable AI models, you'll operate at the intersection of data science, technology, and business strategy.

Key Responsibilities

Machine Learning (ML) & AI Development

• Solve business challenges using advanced ML techniques such as deep learning and quantitative analytics

• Design and run experiments with generative AI models across text, images, audio, and video

• Consult on and implement algorithms for content generation

• Define strategies to embed, scale, and optimize Machine Learning (ML) models in production environments

• Stay up-to-date with emerging research and techniques in AI and Machine Learning (ML)

Business Impact & Collaboration

• Understand business requirements and support the development of use cases

• Run discovery analytics to identify opportunities for innovation

• Partner with engineers to deploy Machine Learning (ML) algorithms that deliver measurable value

• Contribute to sales activities by providing data science insights and shaping solutions

• Communicate technical concepts clearly to senior client leadership and non-technical teams

Innovation & Thought Leadership

• Build reusable assets and best practices to support future business problems

• Consult on complex data science analyses and strategic delivery models

• Shape overall data science strategy and guide delivery excellence

• Operate across industries and functions to apply Machine Learning (ML) to diverse challenges

• Mentor team members and share your expertise with the broader practice

We are looking for the following skills:

AI Developers and Data Science Developers who can build and implement intelligent systems that deliver measurable business value-whether it's through model development, system integration, or deploying generative AI capabilities at scale.

Core Technical Skills

• Strong experience in generative AI, data science, Machine Learning (ML), and business analytics

• Proficient in Python (preferred), R, Scala, or similar languages

• Expertise in SQL, ETL, NoSQL, data warehousing, and big data tools (e.g., PySpark, Hive)

• Skilled at working with structured and unstructured data (e.g., text, PDFs, audio, video)

• Familiar with Machine Learning (ML) models like XGBoost, deep neural networks, transformers, Markov chains

• Experienced in using Machine Learning (ML) libraries such as scikit-learn, TensorFlow, PyTorch, Keras, Hugging Face

Cloud & Deployment

• Hands-on experience with AWS, Azure, or GCP

• Understanding of API integration and cloud-based Machine Learning (ML)/AI deployment

Research & Innovation

• Ability to read, interpret, and implement emerging techniques in Machine Learning (ML) and AI

• Awareness of Large Language Models (LLMs) and a passion for continuous learning

Communication & Consulting

• Excellent communication skills-able to simplify complex topics for non-technical audiences

• Ability to build strong relationships with clients and collaborate across teams

Set yourself apart:

• Creative problem solver with a strong implementation mindset

• Ability to successfully build relationships with clients and stakeholders

• Proven history and background in statistics/mathematics/macroeconomics

• High adaptability, intellectual curiosity, and drive to stay ahead of AI and Machine Learning (ML) trends

What's in it for you:

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:

• 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.

• Family-friendly and flexible work policies.

• Attractive pension plan with financial wellbeing support and resources.

• Private healthcare insurance plan and Mental Wellbeing support.

• Employee Assistance Programme, Career Development and Counselling.

• A range of generous Parental Leave offerings.

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.

Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Application Deadline: Ongoing

Accenture reserves the right to close the role, should a suitable candidate be found.

About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces.Join Accenture to work at the heart of change.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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