Customer Advocate I- Onsite

Health Care Service Corporation; East Hampshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a purpose-driven company that values its employees and invests in their professional development. This onsite role involves assisting members and physicians in a call center environment, responding to inquiries with accuracy and empathy. With a focus on customer service, you will spend a significant portion of your time on the phone, ensuring that each interaction is handled with care. Enjoy comprehensive benefits and the opportunity to grow within a supportive team. If you are passionate about making a difference in healthcare, this role is perfect for you.

Benefits

Health and Wellness Plans

401(k)

Paid Time Off

Parental Leave

Disability Insurance

Life Insurance

Tuition Reimbursement

Qualifications

• 6 months of customer service experience or office environment experience.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Assist members and physicians by responding to inquiries promptly.
• Conduct research and spend approximately 85% of time on the phone.

Skills

Customer Service Experience

Data Entry

Verbal Communication

Analytical Skills

Organizational Skills

Education

High School Diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Under supervision, this position involves working in a call center to assist members and physicians by responding to telephone and written inquiries promptly, accurately, and objectively. Responsibilities include conducting research; approximately 85% of scheduled time is spent on the phone, depending on business needs.

Note: This is an onsite (in-office) role located in Quincy, IL. This is NOT a remote opportunity.

Job Requirements:

• High school diploma or GED.
• At least 6 months of customer service experience or experience in an office environment.
• Data entry and/or typing experience.
• Strong interpersonal, verbal, and written communication skills.
• Analytical, organizational, and independent decision-making skills.
• Ability to spend approximately 90% of scheduled time on the phone and sit for long periods with scheduled breaks.

Preferred Job Requirements:

• 9 months of customer service experience.
• Experience with various lines of business such as CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Preference given to applicants who can meet testing criteria.

Additional Information:

• This is an onsite position.
• Sponsorship is not available.
• This position offers a sign-on bonus.
• #INKT
• If referred by someone at HCSC, inquire about our Employee Referral process.

Pay Transparency

At HCSC, we offer comprehensive benefits including health and wellness plans, 401(k), pension, paid time off, parental leave, disability insurance, life insurance, employee assistance, paid holidays, tuition reimbursement, and more. Learn about our benefits at https://careers.hcsc.com/totalrewards.

Compensation varies based on skills, education, and experience. The role may include an annual incentive bonus, subject to plan terms.

Equal Opportunity Employment

We are committed to a welcoming environment that respects diversity. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Base Pay Range

$17.75 - $27.83