Customer Advisor - TradePoint

B&Q plc; Nelson; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading home improvement retailer in Nelson is hiring a part-time Customer Advisor for the TradePoint counter. This role involves engaging with trade members, recommending products, and assisting with promotions. The ideal candidate is a great communicator with strong teamwork skills. Competitive hourly rate of £12.71, along with a comprehensive benefits package including a pension scheme, generous holidays, and wellness support.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Shopping discounts

Employee Assistance Programme

Qualifications

• You need to communicate effectively with trade members.
• Ability to build relationships and find new business opportunities.
• Willingness to develop skills through training and collaboration.

Responsibilities

• Engage with trade members at the TradePoint counter.
• Recommend products and services based on customer needs.
• Assist customers with promotions and loyalty schemes.

Skills

Great communicator

Team worker

Interpersonal skills

Business development mindset

Job description

Overview

B&Q

• Location: Nelson, Lancashire
• Salary: £12.71 per hour
• Type: Permanent
• Hours: Part-time

Customer Advisor - TradePoint Part time - 18.75 hours per week Permanent Contract. Shifts available Monday - Sunday, 7.00am - 10.00pm. UK Notional hourly rate £12.71 per hour. B&Q Nelson. We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they\'ll love. Join us as a TradePoint Customer Advisor and you\'ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.

What\'s the job?

The heart of the TradePoint counter, you\'ll deal with all kinds of trade members every day. You\'ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you\'re in the best position to recommend the right products and services for them.

What we need

• A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
• You adjust your approach in different situations, you know how to build relationships with customers & you\'ve got an eye for new business opportunities.
• You\'ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
• You\'ll be happy to continuously develop your skills through training and by learning from others.
• You\'re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What\'s in it for me?

As part of a great team, you\'ll be valued for who you are. We\'re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you\'re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.

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