Customer Advisor - Retail Change

Kingfisher; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement retailer in Plymouth is seeking a Customer Advisor to support customers with their projects and enhance in-store displays. The role requires strong communication skills and a knack for organizational tasks. Ideal candidates should have retail sales experience and be capable of working flexible hours including weekends. Joining this team means access to a range of benefits including a competitive salary and wellness support.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Wellbeing benefits

Qualifications

• Great communicator and organized thinker.
• Able to work in a team and flexible with hours.
• Willing to learn new technology and methods.

Responsibilities

• Guide customers with home improvement projects.
• Manage stock and set up store displays.
• Provide exceptional customer service.

Skills

Sales Experience

Customer Service

Organizational skills

Basic Math

POS

Retail Sales

Upselling

Job description

Overview

Customer Advisor - Retail Change

Full time / Part time - XX hours per week

Permanent Contract / XX Month Fixed Term Contract

Shifts available Monday - Sunday 7.00am - 10.00pm

UK Notional hourly rate 12.71 per hour (Inclusive of an xx per hour store specific location allowance)

B&Q

We believe anyone can improve their home to make life better. Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Retail Change Customer Advisor and you'll be a big part of this.

Whats the job

Join our team and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important of course as will things like managing stock, setting up displays and making sure your store looks great. When we need to update our ranges in store you will help make this happen by safely changing the layout and shining the spotlight on new exciting times where no change is happening you'll have the opportunity to be trained in paint‑mixing and cutting timber but truly great customer service will be your main aim.

What we need :

A great communicator who can think clearly and make sound plans no matter how busy things get you'll feel right at home with us. You're an organised and analytical thinker and you know how to keep things simple. You also know how to work as a team supporting your fellow colleagues and working through what you need to do together. You'll be happy to expand your skills by using new technology and learning new ways of working. You're great at working in a team too and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Whats in it for me

As part of a great team you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award‑winning pension scheme ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.

So we can support you during the application or interview process please contact for any recruitment adjustments.

Key Skills

• Sales Experience
• Customer Service
• Organizational skills
• Basic Math
• POS
• Millennium
• Accounting
• Retail Sales
• Upselling
• Product Demos
• Guest Services
• Lead Generation

Required Experience: Unclear Seniority

Employment Type: Full-Time

Experience: years

Vacancy: 1