Customer Advisor - Payment Support

BT Group; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A telecommunications company in Sheffield is looking for a Payment Support Representative. You will assist customers with payment issues over the phone, ensuring a supportive environment. The ideal candidate is helpful and calm with strong relationship-building skills. This role offers a starting salary of £25,087, bonuses, and opportunities for flexible working. Join a great team culture that promotes career development.

Benefits

Starting salary of £25,087 plus incentives

Online GP access for employees and family

Market-leading paid carer's leave

18 weeks full pay family leave

Discounts on Plusnet/EE/BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental coverage

Qualifications

• No specific experience is required.
• Must be naturally helpful and calm.
• Ability to build relationships.

Responsibilities

• Support customers over the phone with payment issues.
• Have open and honest conversations with customers.
• Take ownership of customer issues until resolved.

Job description

Are you someone who likes solving problems? Maybe you enjoy having in-depth conversations? If so, you have transferable skills to succeed in a Payment Support role with Plusnet. Join our Payment Support Team in Sheffield, where you'll be talking over the phone to customers who need support paying their bills and setting up payments. Having open and honest conversations and taking ownership is essential. You'll be there for the customer, supporting them all the way. No specific experience is required; if you're naturally helpful, calm, and can build relationships, we can train you on the rest.

We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We're here to support your success, including scheduling your own breaks, banking time, and the option of occasional home working.

Benefits include:

1. A starting salary of £25,087.00, plus incentives and bonuses.
2. Online GP access 24/7 for you and your immediate family, fully funded by us.
3. Market-leading paid carer's leave, up to 2 weeks.
4. Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
5. Discounts on Plusnet/EE/BT products, saving you hundreds annually.
6. Support for career development and progression.
7. Season Ticket Travel Loan to fund your commute.
8. Volunteering days to give back to your community.
9. Optional Private Healthcare and Dental coverage.

We have a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?