Customer Advisor - Payment Support

JR United Kingdom; Sheffield; On-site; GBP 26,000; Full time

Job summary

A leading telecommunications provider is looking for a Customer Advisor in Sheffield to assist customers with payment issues. No prior experience is necessary, as we provide training. This role offers a starting salary of £25,087, flexible working arrangements, and extensive benefits, including career development support and healthcare options. If you have strong communication skills and a problem-solving mindset, apply now!

Benefits

Starting salary of £25,087

24/7 online GP services

Paid carers leave

Maternity/paternity leave benefits

Discounts on products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Qualifications

• No specific experience is required as we can train you.
• Naturally helpful and calm demeanor is essential.
• Ability to build relationships with customers.

Responsibilities

• Support customers with payment-related queries over the phone.
• Take ownership of customer issues throughout their journey.
• Schedule own breaks and possibly work from home occasionally.

Skills

Problem-solving

Communication

Relationship building

Job description

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Customer Advisor - Payment Support, Sheffield, South Yorkshire

Client: Plusnet

Location: Sheffield, South Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 15.08.2025

Expiry Date: 29.09.2025

Job Description:

Why this job matters

Are you someone who likes solving problems? Maybe you enjoy having in-depth conversations? If so, you have transferable skills to succeed in a Payment Support role with Plusnet.

Join our Payment Support Team in Sheffield. You will be speaking over the phone with customers who need support paying their bills and setting up payments. Having open and honest conversations and taking ownership is essential. You will support customers throughout their journey.

No specific experience is required. As long as you are naturally helpful, calm, and able to build relationships, we can train you on the rest.

We offer flexibility to support your life outside work. We will do our best to accommodate your schedule, including allowing you to schedule your own breaks, bank time, and occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00, plus incentives and bonuses.
• Access to online GP services 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carers leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave within the first year.
• Discounts on Plusnet, EE, BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support for your career development. We are passionate about helping you achieve your goals.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

We have a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?