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Customer Advisor (Outbound Call Centre)
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Maidstone
On-site
GBP 28,000 - 30,000
Full time
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Job summary
An established industry player is seeking a dedicated Outbound Call Centre Customer Advisor to enhance customer experiences. In this full-time role, you will engage with customers through outbound calls, gather valuable feedback, and assist in resolving issues. Your friendly demeanor and communication skills will help build lasting relationships, ensuring every customer interaction is positive. With a supportive and energetic team, you will have opportunities for career growth and development in a thriving environment. If you are passionate about customer service and enjoy working in a team, this role is perfect for you!
Benefits
Qualifications
- Previous experience in a customer service or call centre role is essential.
- Strong communication skills and a friendly telephone manner are required.
Responsibilities
- Make outbound calls to customers for feedback and support.
- Update customer records and inform them about offers.
Skills
Job description
Outbound Call Centre Customer Advisor
£28k - £30k
Maidstone
Monday to Friday 8am to 5.30pm
Permanent/Full Time
As a Customer Advisor for our client, you’ll play a key role in ensuring an exceptional customer experience. You will be making outbound follow-up calls to check in with customers, gather feedback, and help resolve any outstanding issues. It’s all about building great relationships and making sure every customer leaves with a smile!
- Calling customers to check how their experience was and gathering feedback.
- Working closely with the Service Managers to follow up on any outstanding issues.
- Keeping customer records up to date in the system.
- Letting customers know about the latest offers and services available from the company.
- Helping hit team targets and keep our customer satisfaction levels high.
- Supporting the team with inbound booking calls when needed.
- Previous experience in a customer service or a call centre role. Automotive experience would be beneficial.
- A friendly, professional, and confident telephone manner.
- Great communication skills and an ability to really listen to customers.
- Someone who thrives in a team environment and enjoys hitting goals.
- Good IT skills.
- A positive, can-do attitude with a real passion for helping people.
- Full-time role – Monday to Friday.
- Full training and ongoing development to help you grow.
- A competitive base salary.
- A supportive, energetic, and fun team to work with.
- Career progression opportunities in a well-established and growing business.
- Employee discounts on vehicles and services.
If you would like to hear more about this Customer Advisor vacancy and others in the Motor Trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.
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