Customer Advisor Motor Claims (Repair)

Hastings Direct; Leicester; Hybrid; GBP 30,000; Full time

Job summary

A digital insurance provider in Leicester is seeking a Customer Advisor for Motor Claims. The role involves managing repair claims and providing high-quality customer service in a hybrid work environment. You will support customers through the claims process, ensuring a seamless experience. Ideal candidates will possess excellent communication skills and a proactive attitude. Training provided along with career progression opportunities.

Benefits

Up to 5% annual discretionary bonus

On-site restaurant and Costa coffee

Career progression and professional qualifications

25 days holiday plus bank holidays

Tech provided including a Microsoft Surface laptop

Refer a friend scheme: earn £500 per referral

Qualifications

• Experience in customer service and claims management is essential.
• Strong communication skills, verbal and written, are required.
• Ability to manage multiple tasks while maintaining high service standards.

Responsibilities

• Manage repair claims portfolio.
• Handle incoming and outbound calls.
• Provide empathetic, high-quality customer service.

Skills

Excellent customer service and communication skills

Active listening and negotiation skills

Proactive approach and organizational skills

Ability to lead conversations and handle objections

High attention to detail

Job description

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Customer Advisor Motor Claims (Repair)

Location: Leicester / Hybrid

Type: Full time

Posted: 11 Days Ago

Requisition ID: 60012234

Role: Customer Advisor Motor Claims (Repair)

Working Hours/Shift Patterns: 37.5 hours per week, Monday to Friday, rotational shifts between 09:00 – 17:30.

Training: 4 weeks face-to-face in the office.

Salary: Starting at £25,150; after 8 weeks, increasing to £25,500; progression to Customer Claims Handler at £30,000 available.

Location: Leicester city centre, near the train station.

About Us: Hastings Direct aims to be the UK's leading digital insurance provider. Our Customer teams handle thousands of customer interactions daily, delivering high-quality service.

Your Role: Support customers involved in road traffic accidents, communicate via verbal and written means, discuss repair options, and ensure a seamless customer journey by providing timely updates and proactive communication.

Key Responsibilities:

• Manage repair claims portfolio.
• Handle incoming and outbound calls.
• Provide empathetic, high-quality customer service, setting clear expectations.
• Maintain accurate records and proactively review cases.

Desired Skills:

• Excellent customer service and communication skills.
• Active listening and negotiation skills.
• Proactive approach and organizational skills.
• Ability to lead conversations and handle objections.
• High attention to detail.

What We Offer: A focus on the 4Cs: colleagues, customers, company, community. Support, training, recognition, and career development opportunities.

Benefits:

• Full training with industry experts and ongoing support.
• Up to 5% annual discretionary bonus.
• Inclusive, diverse working environment.
• Career progression and professional qualifications.
• On-site restaurant and Costa coffee.
• Refer a friend scheme: earn £500 per referral.
• Tech provided, including a Microsoft Surface laptop.
• 25 days holiday plus bank holidays, with buy/sell options.

We are an inclusive employer committed to accessibility and support during recruitment. Please note, applications via the Disability Confident Scheme are not accepted for this role due to high volume, but online assessments and adjustments are available.