Customer Advisor - Jersey (temporary 16 hours)

TN United Kingdom; Staplehurst; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company as a Customer Advisor in Staplehurst, where your passion for customer service will shine. In this role, you'll engage with customers, offering personalized assistance and guiding them through our unique product range. With a commitment to ethical practices, you'll play a vital role in creating a welcoming store environment and fostering customer loyalty. Enjoy flexible shifts, additional holiday days, and up to 40% discount on products as part of a supportive team dedicated to sustainability and excellence. This is more than just a job; it’s an opportunity to make a meaningful impact in the retail world.

Benefits

Additional holiday days based on service

Day off for your birthday

Access to Health and Wellbeing Hub

Social events

Up to 40% discount on products

Ongoing training opportunities

Qualifications

• Previous retail and customer service experience is essential.
• Competent IT skills and ability to learn new systems quickly.

Responsibilities

• Assist customers with product selection and provide excellent service.
• Prepare and ship orders, including Click and Collect options.

Skills

Customer Service

Sales Ability

IT Skills

Active Listening

Teamwork

Flexibility

Education

Retail Experience

Sales Experience

Job description

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Customer Advisor - Jersey (temporary 16 hours), Staplehurst

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Client:

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

302970e1bd91

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

What we expect from you

Each JoJo store is unique, whether that’s trading over two floors, has a quirky layout, or is situated in interesting places. They have a life of their own. Our Unique Selling Point (USP) in this retail world is the relationship we build with our customers, many of whom are loyal to our brand and local store team. As a Customer Advisor, you’ll be the face of JoJo, providing excellent customer care and service. You’ll guide, inform, and assist customers in choosing from our wide range of clothing and products, whether they are expectant parents, grandparents, or friends and family.

Our principles are rooted in our B Corp status, emphasizing ethical practices. As we transition into a digital retail environment, offering Omni-Channel customer service is essential to build loyalty. You will be responsible for preparing and shipping orders from our stores, including Ship from Store and Click and Collect options.

A day in the life includes:

• Assisting customers in diverse situations, such as bra fitting, discussing maternity wear, or demonstrating baby carriers.
• Preparing Omni-Channel orders.
• Liaising with customers via in-store or phone communication regarding orders.
• Using digital platforms for ongoing learning and skill development.
• Learning about new products to increase sales opportunities.
• Listening actively to customer needs to find the best solutions.
• Maintaining a clean and inviting store environment.

A typical week would involve 4 x 4-hour shifts, with flexibility required based on store needs.

Please note: We will only recruit individuals above the school leaver’s age. For more information about the school leaver age for Jersey, please click on the provided link.

What we look for in you

• Previous retail, customer service, and sales experience.
• Competent IT skills and the ability to learn new systems quickly.
• Ability to learn and communicate product information effectively.
• A self-developing attitude and curiosity for learning.
• Demonstrated sales ability through active listening, empathy, and understanding customer needs.
• Ability to work harmoniously within a small team.
• Flexibility to work in a retail environment open 7 days a week.
• Attention to detail to keep the store looking its best.

Our culture expectations include:

• Being a brand ambassador, upholding our values and ethos.
• Honesty and respectfulness.
• Open communication and active listening.
• Ownership of all aspects of the role.

The benefits include:

• Additional holiday days based on years of service (up to 10 days).
• Day off for your birthday.
• Access to our Health and Wellbeing Hub.
• Fabulous social events.
• Up to 40% discount on products.
• Ongoing training and educational opportunities.

Who we are

We are a company committed to People & Planet above Profit and proud of our B Corp status. Our team is dedicated to offering quality products and excellent service, fostering a supportive environment, and operating ethically and sustainably.

Our values emphasize creating ethical employment and embracing diversity, ensuring a respectful and inclusive workplace that reflects our commitment to sustainability and high standards.