Customer Advisor - FTC until 31 August 2026

Unipart Group; Doncaster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Doncaster seeks a Customer Support Manager to manage customer relationship activities. The ideal candidate will have excellent customer service skills, knowledge of SAP, and the ability to work collaboratively in a fast-paced environment. Responsibilities include handling customer inquiries, managing order processes, and ensuring customer satisfaction.

Benefits

Competitive salary

Pension provisions

25 Days of holiday

Employee Assistance Programme

Health initiatives

Employee discounts

Recognition events

Free parking

Qualifications

• Proven customer service experience within a transactional environment.
• Able to manage deadlines and deliver sustained problem resolutions.
• Strong organizational and time-management skills.

Responsibilities

• Handle general customer queries and processing orders.
• Manage stopped/restricted vehicles and critical service quality spares.
• Conduct transactional management of reports for imminent failures.

Skills

Customer service skills

Communication skills

Interpersonal skills

SAP knowledge

IT literacy

Tools

SAP

Google software packages

Job description

Job Advert

Unipart is a supply chain performance improvement partner. We design, make, move, and improve components in our customers' supply chains, keeping their operations and assets moving and working better for longer.

Through our commitment to continuously driving operational efficiencies, we improve performance—saving time, cost, and carbon.

We are seeking an enthusiastic and experienced Customer Support Manager to work at our Doncaster site.

Benefits

• Competitive salary
• Pension and death in service provisions for employees in pension scheme
• 25 Days Hols (plus Bank Holidays)
• Employee Assistance Programme (EAP)
• Health and Wellbeing Initiatives
• Employee offers and discounts from various retailers
• Recognition events and rewards
• Free on-site car parking

Main Purpose of the Role

Reporting to the Senior Customer Advisor, the purpose of the Customer Support Manager role is to manage all transactional activities associated with customer relationship management and to provide exceptional customer service to Unipart Rail’s customers. The role requires cross-functional working with teams across the business to resolve customer issues within agreed SLAs, managing customer enquiries received via the website or e-commerce system, dealing with complaints professionally, and supporting the delivery of budgeted sales, service level, and performance targets, in line with Unipart Rail’s Customer Engagement System.

The role is predominantly reactive to customer demands. Decision-making is limited to that detailed within the relevant business processes, outside of which guidance is provided by the Head of Customer Support.

Skills & Analysis

The nature of the role is varied; good customer and some knowledge of the market is required, as well as the ability to work on the basis of self-initiative. Excellent customer service skills with high levels of communication and interpersonal skills and a good understanding of customer engagement are essential.

A good working knowledge of SAP is required, along with good IT knowledge. Basic knowledge of commercial terms and conditions is also necessary.

The ability to work to targets and deadlines efficiently is crucial. A collaborative approach to Customer Engagement is required.

Experience & Proven Ability

• Customer Service experience within a transactional environment
• IT literate with good knowledge of Google software packages
• Excellent communication/interpersonal skills
• Strong team player
• Good organisational and time-management skills
• Able to work to deadlines and deliver sustained problem resolution
• Ability to identify process failures and propose solutions to resolve and prevent re-occurrence
• Good working knowledge of SAP

Duties & Key Responsibilities

• Handling general customer queries, order processing, order book management, price, and delivery process.
• Undertaking any other customer service activities necessary to achieve customer satisfaction.
• Proactive management of stopped/restricted vehicles and customer-identified spares (critical and service quality).
• Transactional management of reports – imminent failures and potential back orders.

As a valued employee of Unipart Rail, you can look forward to a varied and rewarding career with a company that holds the Investors in People accreditation and also world-class status in employee engagement.

Strictly no agencies, and we ask that agencies refrain from contacting our colleagues or submitting CVs. Any CVs sent will be at your own risk. We reserve the right to engage with candidates directly without regard to your company’s Terms and Conditions.