Customer Advisor (Fixed Term)

Touchstone; Scotland; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading property management company in Scotland is seeking a part-time Customer Advisor to provide exceptional customer service and administrative support. The role requires experience in similar positions and familiarity with MS packages. With remote/hybrid working options available, it's an opportunity for someone enthusiastic about community and customer service.

Benefits

Competitive salary with yearly review

Training and development

Discounts and offers from shops and cinemas

Qualifications

• Experience working in a similar role (Receptionist, Front of House, etc.)
• Experience conducting administrative tasks
• Familiarity with MS packages such as Excel

Responsibilities

• Ensure the highest standard of customer experience.
• Provide administrative support for leasing activities.
• Liaise with customers for renewals and negotiate rents.

Skills

Administrative tasks

Attention to detail

Experience in similar role

Familiarity with MS Excel

Tools

MS Word

MS Excel

Job description

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At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Over the last 30 years, Touchstone has identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.

More about the team

Touchstone operates in a competitive commercial environment, requiring best use of resources to maintain a return to the Group both financially and socially.

Reporting to the Operations Manager, we are looking to recruit a Customer Advisor on an initial fixed-term contract until December 2025. This is a part-time role working 14.5 hours on Thursdays and Fridays. This role offers remote/hybrid working options.

More about your role

On a daily basis, you will help to ensure that the customer experience is of the highest standard and provide administrative support in relation to all leasing activity as well as day-to-day operations.

In addition to being responsible for liaising with customers for renewals, negotiating rents, and renewing tenancies, you will also conduct regular market research and provide admin support to ensure applications are completed correctly.

At Places for People, we are committed to a safe working environment, so a basic DBS check is mandatory.

More about you

The ideal candidate will have previously worked in a similar role. Experience conducting administrative tasks and familiarity with MS packages such as MS Word and Excel are required.

Experience & Skills

• Experience working in a similar role (Receptionist, Front of House, etc.)
• Experience conducting administrative tasks
• Familiarity working with MS packages such as Excel
• Strong attention to detail

The benefits

We are a large, diverse, and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, including:

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including discounts and offers from shops, cinemas, and much more