Customer Advisor (Consumer) - 12 Month FTC

Simplyhealth; Winchester; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading health company seeks a Customer Advisor (Consumer) for a 12-month FTC in Winchester. You will engage with customers via multiple channels to process claims and enhance their experience. The ideal candidate will demonstrate strong communication skills and a commitment to service excellence.

Qualifications

• Strong communication skills for effective customer interactions.
• Ability to handle queries and follow through to resolution.

Responsibilities

• Process claims accurately while meeting set targets.
• Provide excellent customer service, ensuring a positive experience.
• Manage department mailboxes and ensure timely responses.

Skills

Communication

Customer Service

Job description

Social network you want to login/join with:

Customer Advisor (Consumer) - 12 Month FTC, Winchester

Client:

Location: Winchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 489d57e4f7ee

Job Views: 3

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that, we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

As a Customer Advisor (Consumer), you’ll be responsible for dealing with customers through various channels such as telephone, email, and web chat. You will also process claims submitted by our customers in line with policies and our standard operating procedures (SOPs). A focus will be on achieving personal goals/daily targets and making a personal impact on the wider team’s goals.

Key responsibilities

• Identify claims submitted through any channel requiring additional information and handle them effectively.
• Process claims accurately against set targets.
• Manage department mailboxes as required.
• Ensure customers receive a positive and outstanding experience each time you contact them.
• Actively participate and work towards meeting service level agreements when creating and maintaining customer policies and schemes.
• Be comfortable discussing performance in front of others.
• Display excellent communication skills with key stakeholders.
• Provide excellent customer service by taking full ownership of queries and following through to a satisfactory conclusion.
• Work in a safe manner, comply with health & safety policies, and report incidents.
• Support cross-training across departments and support training of colleagues once fully trained.
• Highlight and address risks to customer experience or business in a timely manner.
• Maintain a general understanding of the healthcare market and competitors.
• Champion the company values and standards, acting as a role model.
• Stay up to date on products and services.