Customer Advisor (Consumer) - 12 Month FTC

Simplyhealth; Andover; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Simplyhealth, a pioneering health company, seeks a Customer Advisor (Consumer) for a 12-month FTC in Andover. The role involves handling customer interactions across various platforms and processing claims with a focus on service excellence. The position offers workplace flexibility and a range of generous benefits.

Benefits

Generous pension with 6% contribution

28 days holiday plus bank holidays

Flexible benefits pot

Health plan

Wellbeing hub

Recognition awards

Give as you earn

Qualifications

• Customer service experience required.
• Call center experience desirable.

Responsibilities

• Identify and manage claims needing additional information.
• Process claims accurately and meet service level agreements.
• Provide a positive customer experience.

Skills

Customer Service

Computer literacy

Job description

Social network you want to login/join with:

Customer Advisor (Consumer) - 12 Month FTC, Andover

Client:

Location: Andover, United Kingdom

Job Category: Other

-

EU work permit required: Yes

Job Reference:

f582beaa489d

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

About The Role

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. We’re also the first health insurer in the UK to be awarded B-Corp status in recognition of our achievements in sustainability and social responsibility.

As a Customer Advisor (Consumer), you’ll handle customer interactions via telephone, email, and web chat, and process claims in line with policies and SOPs. You will focus on achieving personal and team targets.

Key responsibilities

• Identify claims needing additional information and handle them effectively
• Process claims accurately within targets
• Manage department mailboxes
• Provide a positive customer experience
• Meet service level agreements when creating policies and schemes
• Discuss performance openly
• Communicate effectively with stakeholders
• Own customer queries and resolve satisfactorily
• Follow safety policies and report incidents
• Support cross-training and training colleagues
• Highlight and address risks to customer or business experience
• Understand healthcare market and competitors
• Promote company values and stay updated on products/services

About You

Requirements:

• Customer Service experience
• Computer literacy
• Call center experience (desirable)

Benefits

• Generous pension with 6% contribution
• 28 days holiday plus bank holidays, with buy/sell options
• Flexible benefits pot
• Health plan
• Wellbeing hub
• Recognition awards
• Give as you earn

Workplace flexibility allows for remote work with in-office days during training and initial months, reducing to 1-2 days weekly after settling in.