Customer Advisor - Checkouts

B&Q; Burton upon Trent; On-site; GBP 14,445 - 20,573; Part time

Benefits offered by this job

Competitive salary

Award-winning pension scheme

Employee discounts

Colleague wellbeing benefits

Generous breaks

Job summary

A leading home improvement retailer in Burton Upon Trent seeks a part-time Customer Advisor for the checkouts. You'll provide outstanding service and support to customers looking to improve their homes. Requirements include being friendly, eager to learn, and great at teamwork. The role offers a competitive salary and numerous benefits such as a pension scheme, holiday time, and employee discounts. Flexible hours allow for shifts including weekends and holidays.

Qualifications

• Friendly and outgoing personality.
• Eager to learn new skills and technology.
• Obsessed with home improvement.

Responsibilities

• Provide exceptional customer service at the checkout.
• Assist customers with home improvement projects.
• Maintain store displays and cleanliness.

Skills

Customer service

Teamwork

Adaptability

Sales skills

Job description

B&Q Burton Upon Trent, England, United Kingdom

Overview

Customer Advisor - Checkouts
Part time - 20 hours per week
Permanent Contract starting 1st Feb 2026
Shifts available Monday - Sunday, 6.45am - 08.15pm
UK Notional hourly rate £ 12.71 per hour

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.

What’s the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collection, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.

What We Need

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What’s in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.