Customer Advisor – Argos (in Sainsbury’s)

Sainsbury's; Stafford; On-site; GBP 10,000 - 15,000; Part time

Job summary

Join Sainsbury's as a Customer Advisor and provide exceptional service to our customers. In this part-time role, you'll assist with transactions, stock management, and customer inquiries, ensuring a pleasant shopping experience. Enjoy competitive benefits, including discounts and wellbeing support, in a diverse and inclusive environment.

Benefits

10% discount at Sainsbury’s, Argos, Tu, and Habitat

Free food and hot drinks

Generous holiday entitlement

Employer-matched pension contributions

Opportunity to buy shares at discounted prices

Offers on gym memberships and restaurants

Free access to Employee Assistance Programme

Qualifications

• Must be friendly and enthusiastic about helping customers.
• Comfortable discussing financial services.
• Detail-oriented and able to maintain a clean store.

Responsibilities

• Deliver excellent customer service at tills and collection counter.
• Collect products from stock and process payments.
• Assist customers on the shop floor and provide product recommendations.

Skills

Customer Service

Teamwork

Flexibility

Attention to Detail

Job description

What you’ll be doing:

• Ensure our customers have a great shopping experience by delivering excellent customer service at the tills, on website screens in the shopfloor, and at the collection counter.
• Collect products from the stock area for customers, take payments, provide information on our financial services for certain products, and process refunds.
• Keep the stock room neat and tidy, restock products from deliveries.
• Assist customers on the shop floor, answer questions, and provide product recommendations.
• Build knowledge about our products, services, and promotions to enhance customer assistance.

What makes a great Argos Colleague:

• Friendly, welcoming, and enthusiastic about helping customers.
• Comfortable discussing financial services with customers.
• Enjoys working in a fast-paced, energetic environment and being part of a team.
• Flexible and committed to working to high standards across the store; training will be provided to develop various skills.
• Open to using new digital tools and technology effectively.
• Detail-oriented, maintaining a clean and clutter-free store to improve the shopping experience.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training, including:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided in all our stores.
• Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
• Pension – employer matching of 4-7.5% of contributions.
• Sainsbury’s share schemes – opportunity to buy shares at discounted prices.
• Shopping discounts – offers on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance.

Please note that our vacancies may close quickly, so we encourage candidates to apply promptly.

This is a role for 12 hours per week.

An inclusive place to work and shop

We are committed to being a truly inclusive retailer, where every colleague can achieve their potential, and every customer feels welcome.

Our colleagues may be entitled to additional discretionary leave for families, support for carers, and resources to support their roles and teams. We promote diversity through mentorship, training, career progression, and inclusive initiatives. To learn more about our inclusivity efforts, please visit here.

If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.

Responsibilities:

Working in our stores:

As a leading UK digital retailer, Argos offers outstanding convenience, choice, and value across a wide range of products. As a Customer Advisor in an Argos store inside Sainsbury’s, you’ll deliver the best experience for customers shopping or collecting online orders.

Eligibility:

• You must be above the school-leaving age in your country (School leaving age - GOV.UK).
• You must have the right to work in the UK.
• Roles are typically part-time with shifts including weekdays and weekends, scheduled around your availability, which may vary weekly.