Customer Advisor – Argos (in Sainsbury’s)

Sainsbury's; Kelso; On-site; GBP 40,000 - 60,000; Part time

Job summary

Sainsbury's recherche des Conseillers Clients à Kelso pour offrir un service exceptionnel dans ses magasins. Vous serez en charge de l'expérience client sur la caisse, le site web, et en magasin, en aidant les clients avec leurs achats et en fournissant des conseils sur les produits. Nous valorisons la flexibilité, le travail d'équipe et l'attention aux détails, tout en offrant des avantages tels que des remises sur les achats et des congés généreux.

Benefits

Discount card – 10-15% off on purchases

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension scheme

Share schemes at discounted prices

Shopping discounts on various memberships

Wellbeing support through an Employee Assistance Programme

Qualifications

• Enthousiaste à aider les clients et à fournir un excellent service.
• Capacité à travailler dans un environnement dynamique et à respecter des horaires flexibles.

Responsibilities

• Assurer une expérience de shopping exceptionnelle en aidant les clients sur le terrain.
• Gérer les paiements et les retours tout en maintenant le magasin propre et attrayant.

Skills

Customer Service

Teamwork

Flexibility

Attention to Detail

Job description

What you’ll be doing:

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Make sure that the stock room is neat and tidy, and restocking products from deliveries
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague:

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Always prepared to work flexibly and productively to a high standard across the store when needed - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Embraces using new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

Qualifications

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seek toensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Responsibilities

Working in our stores:

As one of the leading UK digital retailers, Argos provides our customers with outstanding convenience, choice and valueacross a vast range of products for the moments that matter. As a Customer Advisor working in an Argos store inside Sainsbury’s, you’ll provide the very best experience for our customers when they visit our stores to shop or collect their online orders.

Eligibility:

• You must be above the school-leaver age in your country School leaving age - GOV.UK
• You must have Right to Work eligibility in the UK
• Most roles are part-time working across a variety of shifts,including weekdays and weekends. Your hours will be scheduled to fit around your availability and may vary from week to week.