Customer Advisor - Argos

Sainsbury's; City of Edinburgh; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading supermarket retailer in Edinburgh seeks a Customer Advisor to deliver exceptional service during the busy holiday season. You will assist customers in-store and at collection points, ensuring a positive shopping experience. Ideal candidates are enthusiastic about helping others and can work flexible part-time hours. Excellent benefits include discounts, free food and drinks, and development opportunities.

Benefits

10-15% discount at Sainsbury's and Argos

Free food and hot drinks

Generous holiday entitlement

Pension contributions matched up to 7.5%

Shopping discounts on various services

Wellbeing support including access to assistance programs

Qualifications

• Must be above the school-leaver age.
• Right to Work eligibility in the UK is required.
• Flexible availability for part-time work across various shifts.

Responsibilities

• Deliver excellent customer service in-store and at collection counters.
• Assist customers with questions and provide product recommendations.
• Collect products from stock areas and process payments.

Skills

Customer service skills

Flexibility

Teamwork

Attention to detail

Digital tools proficiency

Job description

What you’ll be doing:

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products – supporting in the stock room when the store is quiet
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague:

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Always prepared to work flexibly and productively to a high standard across the store when needed - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Embraces using new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers

Working for us has great rewards:

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers.

We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed.

Responsibilities:

Turn wishlists into wow moments with us this season. From Black Friday buzz to Christmas cheer, help our customers find their perfect gifts. With your festive flair and bundle of energy, you can add joy to every shop.

As one of the leading UK digital retailers, Argos provides our customers with inspiring choice and trusted value across a vast range of products with unforgettable ease. As a Customer Advisor, you’ll provide the very best experience for our customers when they visit our stores to shop or collect their online orders this Black Friday and Christmas

Eligibility:

• You must be above the school-leaver age in your country
• You must have Right to Work eligibility in the UK
• Most roles are part-time working across a variety of shifts, including weekdays and weekends. Your hours will be scheduled to fit around your availability and may vary from week to week.

Equal Employment Opportunity:

We are an equal opportunities employer and welcome applications from all qualified candidates.