Customer Advisor (Airport)

Boots Opticians; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking passionate Customer Advisors for their Manchester Airport store. This role offers a fantastic opportunity to engage with customers, providing them with exceptional service and support. You'll be part of a dynamic team, helping to create a welcoming environment while promoting in-store offers. With comprehensive training provided, this position is ideal for those looking to start or advance their career in retail. If you thrive in a fast-paced setting and enjoy making a difference for customers, this is the perfect opportunity for you.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counselling and support through Employee Assistance Programme

Qualifications

• Ability to work in a fast-paced environment and communicate effectively.
• Desire to provide excellent customer service and be a brand ambassador.

Responsibilities

• Assist customers with inquiries and provide great advice on products.
• Ensure the store is clean, presentable, and well-stocked.
• Promote in-store offers and provide a great shopping experience.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Job description

Job Description

The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference.
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service to customers, or helping with replenishing stock from our deliveries.
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
• You will be provided with award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

Full training is provided for this role, and we are looking for people who:

• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
• Have 5 years of unbroken references to obtain an airside pass. References must be day specific. There must not be any unaccounted periods between each of the reference dates of more than 28 days. If an unaccounted period is longer than 28 days, an additional reference should be provided to cover this short period. The five-year period will need to cover the exact last 5 years, from today's date.

It would be great if you also have

• Experience providing customer care and delivering great customer service but this is not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots

We're always looking for people who care about changing things for the better. You'll join a company that is evolving and always looking to improve.

We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

As the heart of everything we do at Boots, it's with you, we can change for the better.

What's next

If your application is successful, you will be invited to attend an in-store interview within the next 14 days.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Information about the role

We are now recruiting Customer Advisors for our Manchester T2 Airside Airport Store.

We are looking for candidates to join us as soon as possible and who can be flexible to meet our customers needs.

You will cover shifts between the hours of 3.00am and 1.30am which will include weekends.

Exact shift patterns that are available are below:

A mixture of shifts that are 8 hours in length and vary between our trading hours. All candidates need to be flexible to work across all hours.

Business Area

Retail

Function

Store Colleagues

Keywords

Airport, Retail, Stores, Customer, Customer Service, FMCG, Store, Sales, Retail Sales, Cash Handling, Stock, Seasonal, Temporary, Counter Sales, Assistant

Hours per week

37.5

Company

UK Stores

Division

16 - United Kingdom

Region

10 - Travel

Area

202 - Regional Airports

Store

2244 - Manch Terminal 2 Airside

Req Posted Date

07-Apr-2025

County

Cheshire

Country

UK

Address 1

Terminal 2

Address 2

Aireside

Address 3

Manchester Airport