Customer Advisor (Airport)

Boots UK; Leeds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent healthcare and beauty retailer is seeking a Customer Advisor in Leeds. This role is ideal for those looking to gain valuable experience or for those with retail experience seeking a new challenge. Responsibilities include assisting customers, promoting store offers, and maintaining store standards. The position offers competitive hourly pay, with potential increases after 6 months in role.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay for new parents

24/7 counselling and support

Qualifications

• Ability to thrive in a varied environment.
• Desire to be a proud brand ambassador for Boots.
• Ability to provide unbroken references for the last five years.

Responsibilities

• Help customers by providing answers and recommendations.
• Ensure the store is clean, presentable, and fully stocked.
• Promote in-store offers and schemes.

Skills

Effective communication and listening

Team collaboration

Customer service orientation

Ability to work at pace

Job description

Overview

The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.

What you'll do

• Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our products, recommending items they hadn't considered or simply offering a basket.
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - ensure we have the right products displayed on the shop floor, provide a great service to customers, or help with replenishing stock from deliveries.
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
• You will be provided with award-winning training accredited by the Institute of Customer Service.

What you'll need to have

• Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
• Have 5 years of unbroken references to obtain an airside pass. References must be day specific. There must not be any unaccounted periods between each of the reference dates of more than 28 days. The five-year period will need to cover the exact last 5 years, from today\'s date.
• Desirable benefits include Boots Retirement Savings Plan, discretionary annual bonus, generous employee discounts, and enhanced maternity/paternity/adoption leave pay and gift cards for anyone expecting or adopting a child.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots

We are an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.

What\'s next

If your application is successful, you will be invited to attend an in-store interview within the next 14 days. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide to help you be at your best.