Customer Advisor

Liz Earle; Whiteley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A skincare and beauty brand is seeking a dedicated advisor to manage their counter in-store. Responsibilities include engaging with customers, offering personalized skin consultations, and meeting sales targets. Ideal candidates should have experience in customer service and knowledge of skincare products. This role offers extensive employee benefits, including discounts and a unique development program.

Benefits

Employee discount of up to 75%

Store discount

Quarterly Liz Earle Goody Box

Discretionary team bonus scheme

CIBTAC certification

Generous holiday allowance

Personal Pension Scheme

Qualifications

• Previous experience working with customers.
• Experience using skincare products on customers.

Responsibilities

• Build great relationships with customers and colleagues.
• Provide personalised consultations and skin services.
• Meet sales targets and promote offers.

Skills

Customer service skills

Knowledge of skincare products

Job description

Overview

Find out from Clare what a typical day as a Liz Earle advisor looks like by watching the video at the bottom of this page. From engaging with customers to providing personalised beauty consultations, Clare's day is filled with helping people feel confident and beautiful in their own skin.

Role and location

You will be based on our Liz Earle counter in store and report into the Counter Manager. Your main responsibilities will be to:

Responsibilities

• Build great relationships with our customers and your colleagues
• Provide personalised consultations and skin services
• Meet your sales targets and tell customers about our Liz Earle offers and in store promotions
• Complete our award-winning 12-month Skin School development programme
• Ensure your counter is beautifully presented to showcase the range of Liz Earle products
• Welcome each customer and treat everyone with empathy and understanding
• Enjoy meeting sales targets and playing their part to deliver great team performance
• Love to learn and keep up to date with the latest skincare trends
• Are comfortable working both on their own and within a team
• Desire to be a proud brand ambassador for Liz Earle and help our customers find the best products for their needs

Qualifications / Experience

• Previous experience working with customers
• Experience using skincare products on customers

About the Brand

Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.

Equality and Benefits

We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the center of everything we do. Join us and together we can achieve more. Find out more here.

Benefits

• Liz Earle Employee discount of up to 75%
• Store discount (e.g., Boots or John Lewis)
• Quarterly Liz Earle Goody Box
• Discretionary team bonus scheme
• Become a certified skin expert with our CIBTAC certification
• Generous holiday allowance that increases with length of service
• Personal Pension Scheme

We have a great range of benefits that go beyond salary and offer flexibility to suit you. Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company or Liz Earle Beauty Co. Ltd and may not be accurate. All rewards and benefits are subject to change and eligibility.