Customer Advisor

TN United Kingdom; Welwyn Garden City; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Customer Advisors. This role offers a fantastic opportunity to gain valuable experience in a dynamic retail environment. As a Customer Advisor, you'll be the friendly face of the store, assisting customers with their needs and ensuring a positive shopping experience. With full training provided, this position is perfect for those looking to start a new career or take on a fresh challenge. Join a company committed to fostering an inclusive and supportive workplace, where your contributions truly matter.

Benefits

Boots Retirement Savings Plan

Generous employee discount

Flexible working options

Qualifications

• Thrive in a dynamic, fast-paced environment.
• Communicate and listen effectively.

Responsibilities

• Help customers and provide advice on products.
• Ensure the store runs smoothly and maintain cleanliness.

Skills

Customer Service

Communication

Team Collaboration

Attention to Detail

Job description

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Role Details

The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report to the Assistant or Store Manager. Your role may include helping on the tills, advising customers, or working in our back shop. Your responsibilities will include:

1. Helping customers and putting them at ease; listening to their needs, answering questions, providing advice on products, recommending items, or offering baskets — the little things that make a difference.
2. Familiarizing yourself with our in-store offers and schemes and promoting them to customers.
3. Ensuring the store runs smoothly by displaying the right products, providing excellent service at the tills, and assisting with stock management in the stock rooms.
4. Collaborating with team members to provide a positive shopping experience and maintaining the store’s cleanliness and presentation.

What you’ll need to have

Full training will be provided. We are looking for candidates who:

1. Thrive in a dynamic, fast-paced environment.
2. Communicate and listen effectively.
3. Enjoy working collaboratively within a team.
4. Understand that small details can significantly enhance customer interactions.
5. Take pride in representing the Boots brand and helping customers find suitable products.

Preferred but not essential

Experience in customer care and service delivery is advantageous but not required.

Our benefits

• Boots Retirement Savings Plan
• Generous employee discount, including enhanced discounts for Boots brands, Boots Opticians, and Boots Hearingcare.

Additional benefits are available to provide flexibility; click here to view our full list (benefits are subject to change and eligibility).

Please note that salary estimates on third-party sites are not endorsed by Boots and may be inaccurate.

Why Boots

We are committed to positive change and continuous improvement. We foster an inclusive environment where everyone can be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and ensuring a supportive workplace.

Join us and be part of something meaningful.

Next steps

If successful, you will be invited for an in-store interview within 14 days.

We are open to discussing flexible working options, including job sharing and reduced hours.

If needed, we can provide reasonable adjustments to support your application and interview process.