Customer Advisor

Reconomy; Stratford-upon-Avon; On-site; GBP 26,500 - 27,250; Part time

Benefits offered by this job

Hybrid working available

Up to 10% bonus

Enhanced holiday scheme

Private medical insurance

Contributory pension scheme

Wellbeing initiatives

Job summary

Advanced Supply Chain Group is seeking a Customer Advisor to join their team in Stratford-upon-Avon. This contract role, starting in August, focuses on providing excellent customer service and involves direct communication with members and clients. The successful candidate will demonstrate strong communication skills and the ability to prioritize tasks effectively.

The position offers hybrid working opportunities, a bonus scheme, and various benefits including enhanced holidays and medical insurance options.

Qualifications

• Ability to manage and prioritise own workload effectively.
• Experience in customer service environments.
• Demonstrated ability to handle member queries efficiently.

Responsibilities

• Act as the first point of contact for incoming member queries.
• Develop rapport with other departments for outstanding service.
• Ensure accurate records of all member contacts are maintained.

Skills

Customer focused with drive to provide high satisfaction

Strong communication and negotiation skills

IT Literate: Word, Excel, PowerPoint

Flexibility and adaptability

Polite and professional at all times

Excellent interpersonal skills

Job description

Customer Advisor

Department: Business Administration

Employment Type: Contract

Location: Stratford-Upon-Avon

Reporting To: Steph Stagg

Compensation: £26,500 - £27,250 / year

Description

We are seeking a Customer Advisor to join our team at Valpak on a contract basis. This role will commence at the beginning of August and run for an initial four week period.

The Customer Advisor is key to the delivery of Valpak’s core business, compliance solutions. The role requires an ability to learn quickly, keep calm under pressure and provide excellent and efficient customer service.

The Customer Advisor role is predominantly office based, working as part of a team alongside environmental compliance advisors as the initial point of contact for our members and other customers, providing the required level of response, in a professional and efficient manner.

As part of the role, there will be the opportunity to get actively involved in a variety of projects. The Customer Advisor will have ‘hands on’ customer contact experience, have excellent customer focus and outstanding interpersonal skills. The Customer Advisor will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.

Key Responsibilities

Customer Service

• Act as a first point of contact for all incoming member queries via the phones and through emails
• Develop a rapport with other departments within the business to ensure outstanding member service is delivered at all times
• Manage our complaints and compliments process
• Champion the customer

Promote Valpak’s service offering

• Be fully aware of Valpak’s service offering, identifying and sourcing leads and ensuring leads are handed over to the appropriate team/person
• Confidently handle calls from prospective members or other customers

Company Research

• Obtain contact details of prospect customers from various sources
• Contact customers to follow up on initial interaction and ask questions to understand customer requirements and suitability for our services

General administrative duties

• Ensure accurate records of all member and non-member contact are maintained within Valpak’s in-house systems
• Perform general administrative duties, including overseeing reservations for events and the company’s main email inbox

Skills, Knowledge & Expertise

• Ability to manage and prioritise own workload, and to multi-task
• IT Literate: Word, Excel, PowerPoint
• Strong communication and negotiation skills
• Polite and professional at all times
• Customer focused with drive to provide the highest level of customer satisfaction
• Positive, proactive, enthusiastic and approachable
• Excellent interpersonal skills
• Flexibility and adaptability

Job Benefits

• Hybrid working available, happy to talk flexible working
• Up to 10% bonus
• Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards
• Critical illness, Life assurance & disability income protection
• Option to join private medical insurance, subsidised gym membership, and bike to work scheme
• Contributory pension scheme
• Wellbeing initiatives and support including Wellbeing App access
• MyPerks discounts platform