Customer Advisor

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• Long-term temporary role with potential for permanent placement
• Weekly pay & immediate start

About Our Client

This organisation is a mid-sized charity dedicated to providing exceptional service to its customers. As a key player in the not-for-profit sector, the company focuses on customer welfare and employee development.

Job Description

As a Temporary Customer Care Call Officer, your responsibilities will include:

• Managing incoming calls and customer service inquiries
• Identifying and assessing customer needs to ensure satisfaction
• Providing accurate information using appropriate methods and tools
• Attending to individuals in their homes who have experienced a fall, using specialist lifting equipment to assist them
• Collaborating with Police, Ambulance crews, Social Services, and internal departments

The Successful Applicant

The ideal candidate will have:

• Proven experience in customer support or as a client service representative
• Strong phone handling and active listening skills
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Full UK driving licence (essential), but personal car access is not required
• Flexibility to work 5 out of 7 days, with shifts including early (6:45am-2:45pm), late (2:30pm-10:30pm), and night (10pm-7am)

*Please note employment is subject to a satisfactory DBS check.*

*This is a full-time, office-based role.*