Customer Advisor

Gap Personnel; Southampton; On-site; Full time

Job summary

A leading company in the medical sector is looking for a Customer Advisor in Southampton. This role involves managing calls and emails from customers and clients, ensuring the efficient processing of prescriptions. Suitable candidates will gain excellent training, development opportunities, and a potential permanent contract with competitive pay and benefits.

Benefits

Weekly pay

28 days accrued holidays for the year

Immediate starts

Temp to Perm roles available

Investment in training and development

Progression opportunities within the business

Pension contributions

Qualifications

• Experience in Customer Service roles preferred.
• Strong communication and problem-solving skills.
• Ability to manage high volumes of calls and queries.

Responsibilities

• Managing calls and emails from customers and clients.
• Handling outbound calls to request prescriptions.
• Escalating concerns regarding orders to management.

Skills

Communication

Problem Solving

Customer Service

Job description

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client forCustomer Advisorfor a company based inSouthampton.

The position is ongoing with a possibility apermanentcontract for suitable candidates.

We are offeringexcellent opportunities to work within the Customer Service department for a medical company based in Southampton.

Our client offers ongoing work, with training and development in a fantastic up-to-date facility with excellentprogression opportunities within the business.

The purpose of the role is to:

To work with the Customer Service team managing calls and emails from Customers, Clients and GP’s. To ensure information is taken correctly and entered on to computer systems safely and securely.

Duties will include:

•Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients.

•Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised.

•To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons.

•To confidently challenge any push back from a surgery when stating prescriptions have already been issued, but we haven’t received them.

•To arrange collections of stock delivered where a prescription will not be issued.

•To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised.

•To stop orders being delivered if surgery raises concerns that a prescription will not be issued.

•To raise credits for orders where a prescription will not be issued, and a collection is not possible.

•To contact patients if the GP is querying the order raised and they need further clarification.

•To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription.

•To be able to redeem when an NHS smartcard is available for them.

The hours of work:

· 9.00am to 5.00pm Monday-Friday

Benefits of working for us:

·Weekly pay

·28 days accrued holidays for the year

·Immediate starts

·Temp to Perm roles available

·Investment in training and development

·Progression opportunities within the business

·Pension contributions

The rate of pay is:

· Starting salary of £12.21 ph

Interested candidates can send their CV [e-mail]

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.