Customer Advisor

Boots UK; Oban; On-site; GBP 17,936 - 20,801; Part time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Access to 24/7 support through TELUS Health

Job summary

Boots UK is hiring a Customer Advisor in Oban, Scotland. In this role, you'll assist customers with their needs, promote in-store offers, and ensure a collaborative team dynamic. The position offers valuable experience, whether you're starting your career or looking for a new challenge.

The hourly pay ranges from £13.02 to £15.10, with an increase after 6 months. Boots also provides a comprehensive training program and various employee benefits.

Qualifications

• Ability to work at a varied pace in a busy environment.
• Skills in communication and listening.
• Desire to represent the Boots brand positively.

Responsibilities

• Assist customers by answering their queries and providing product recommendations.
• Keep the store presentable and ensure products are displayed properly.
• Contribute to a collaborative team environment.

Skills

Effective communication

Team collaboration

Customer service orientation

Job description

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About The Role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop.

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

What You'll Need To Have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

Desired Skills

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:

• Experience providing customer care and delivering great customer service, but this is not essential.

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
• We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards.

Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.