Customer Advisor

Boots UK; St Andrews; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Maternity/paternity/adoption leave pay

Flexible benefits scheme

Free 24/7 counselling and support via/

TELUS Health

Job summary

Boots UK is hiring a Customer Advisor to help customers with product questions, provide great advice, and promote store offers. Full training is provided and you will be supported to deliver a high standard of service across tills, stock, and displays.

The role offers an hourly rate between £13.02 and £15.10 with potential increases after six months. Enthusiasm for teamwork, excellent communication, and customer care will help you thrive in a fast-paced retail environment at Boots UK.

Qualifications

• Full training provided for the role and we are looking for people who can excel in a varied environment and pace.
• Strong communication and listening skills are essential.
• Enjoy working as part of a team and promoting a collaborative dynamic.
• Attention to detail in customer interactions and transactions.
• Desire to represent Boots and help customers find the best products.

Responsibilities

• Help customers and put them at ease by listening and giving great product advice.
• Promote in-store offers and schemes to customers.
• Assist with stock and on-floor displays to keep the store well-presented.
• Provide a great service at the tills and support store operations.
• Be part of a team delivering a positive shopping experience and training is provided.

Skills

Customer service

Communication

Teamwork

Attention to detail

Brand ambassador

Tools

Cash handling

Tills operation

Job description

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.

About The Role

• Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

What You’ll Need To Have

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

It would be great if you also have Skills

• Experience providing customer care and delivering great customer service, but this is not essential.

Our Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next?

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.