Customer Advisor

B&Q Limited; Norwich; On-site; GBP 13,000 - 14,000; Part time

Benefits offered by this job

Pension scheme

ShareSave

Holiday entitlement

Payroll giving

Employee Assistance Programme

Discounts

Wellbeing benefits

Job summary

B&Q Limited in Norwich is hiring a Decor Tiling & Flooring Customer Advisor (Part Time, 20 hours per week) on a permanent contract. The role focuses on delivering great customer service and helping customers with home improvement projects.

You will work on a rota that includes weekends and evenings; training is available for paint-mixing and timber cutting, with a supportive team and store location benefits.

Qualifications

• Friendly and outgoing, eager to learn, customer-focused
• Willing to work on a rota including weekends, evenings and bank holidays
• Comfortable with using new technology and learning new processes

Responsibilities

• Provide expert customer advice on tiling and flooring products
• Assist customers with home improvement projects and product selection
• Help manage stock, set up displays and maintain store appearance
• Learn paint-mixing and timber cutting techniques

Job description

Overview

Decor Tiling & Flooring Customer Advisor

Part Time - 20 hours per week

Permanent Contractt

Shifts available Monday - Sunday, 7.00am - 9.00pm

UK Notional hourly rate £13.10 per hour (Inclusive of an £xx per hour, store specific location allowance)

B&Q *Enter Store*

We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.

As well as a competitive salary, our benefits package includes:

• award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits

and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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