Customer Advisor

Boots; Newtownards; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading health and beauty retailer in Newtownards is seeking a Customer Advisor for part-time work at Ards Shopping Centre. This role involves assisting customers, promoting products, and ensuring excellent service. Ideal candidates should excel in fast-paced environments, communicate effectively, and work well in a team. The hourly rate starts at £12.40 with various benefits including employee discounts and flexible working options.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling support

Qualifications

• Excel in a fast-paced environment.
• Ability to communicate and listen effectively.
• Experience providing customer care (desirable).

Responsibilities

• Help customers and address their needs.
• Promote in-store offers and ensure product display.
• Assist in stock management and maintain store cleanliness.

Skills

Effective communication

Team collaboration

Customer interaction

Job description

Overview

261404BR Customer Advisor – Newtownards, Ards Shopping Centre. Permanent Part-time.

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role could include helping on the tills, advising customers, or working in the back shop. You will also:

• Help our customers and put them at ease; listening to understand their needs, answering questions and giving great advice on products, recommending items they hadn’t considered, or offering a basket—the little things make a difference.
• Get to know in-store offers and schemes and promote them; the more info we can give customers, the better.
• Help the store run smoothly by ensuring products are displayed correctly, providing excellent service on tills, and assisting with stock in the stockrooms.
• Work with other team members to provide a great shopping experience and keep the store clean and presentable.
• Receive award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

It would be great if you also have

These are desirable skills or experience and are not essential. Applications from candidates that don’t match these criteria are welcome:

• Experience providing customer care and delivering great customer service (not essential).

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you. Please note that any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\u2019s with you that we change for the better.

What\'s next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Business Area: Retail

Function: Store Colleagues

Hours per week: 16

Latitude, longitude 1: (not specified)

Shift Pattern: Weekdays and Weekends

Airport: No

Company: UK Stores

Region: 3 - North and NI

Area: 114 - Belfast and North Down

Store: 625 - NEWTOWNARDS

Address: Ards Shopping Centre, Newtownards, County Down, UK