Customer Advisor

Lookers; Newcastle upon Tyne; On-site; GBP 12,000 - 17,000; Part time

Job summary

Join a forward-thinking team as a Customer Advisor in a vibrant contact center. This role focuses on delivering exceptional customer service while coordinating bookings and handling inquiries through various channels. You'll thrive in a dynamic, supportive environment that values your contributions and offers extensive training and development opportunities. With a competitive salary and uncapped earning potential, this is your chance to grow your career with a leading motor vehicle retailer. If you are passionate about customer satisfaction and enjoy working in a fast-paced setting, this opportunity is perfect for you!

Benefits

Enhanced Holidays

Critical Illness Cover

Life Assurance

Smart Health Access

Enhanced Paid Leave

Annual Excellence Awards

Qualifications

• Exceptional communication skills with a customer-first approach.
• Strong teamwork abilities and effective organization skills.

Responsibilities

• Coordinate service, MOT, and maintenance bookings with customers.
• Handle inbound and outbound calls and customer sales inquiries.

Skills

Communication Skills

Teamwork

Organization

Time Management

Confidence in Fast-Paced Environments

Tools

Lookers’ Technology Platforms

Job description

OTE

Overview

Job Vacancy: Customer Advisor – Contact Centre

• Location:Office-based, Newcastle
• Salary: £12,375 basic, with an OTE of £16,875 per year (uncapped)
• Hours: Part-time, 22.5 hours per week on a rota basis, Monday to Friday

About the Role

Are you passionate about delivering exceptional customer service? Join Lookers as aCustomer Advisorand become part of a dynamic, forward-thinking team. You’ll play a pivotal role in ensuring our customers receive the world-class experience they expect from our brands while collaborating with our dealership sales and aftersales teams to drive bookings, appointments, and build lasting relationships.

Key Responsibilities

• Coordinate service, MOT, and maintenance bookings, engaging with customers to secure repeat business and uncover opportunities.
• Handleinbound and outbound calls, as well as customer sales enquiries viaemail and live chat, ensuring swift and professional responses.
• Build strong, relationships with customers while adhering to allbrand and manufacturer standards.
• Maximise efficiency and deliver a seamless customer journey usingLookers’ technology platforms.

Skills & Competencies

• Exceptionalcommunication skills, with a customer-first approach.
• Strongteamworking abilities, alongside effectiveorganisation and time management.
• Confidence working in afast-paced, target-driven environment.

What We Offer

• Competitive salary with uncapped earning potential (OTE up to £16,875).
• Comprehensivetraining and development opportunities, with room to grow within Lookers and beyond.
• A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.

Working Hours

Our Contact Centres operate:

• Monday to Friday:8:00 am – 7:00 pm
• Saturday:9:00 am – 5:00 pm
• Sunday & Bank Holidays:10:00 am – 4:00 pm

Shifts are scheduled on a rota basis, with any changes communicated at least one month in advance.

Why Lookers?

At Lookers, we don’t just hire people; we invest in them. By joining our team, you’ll gain access to opportunities for professional growth, work with industry-leading brands, and contribute to delivering exceptional service to our customers.

Ready to take the next step in your career?Apply todayand let’s achieve great things together!

Company Information:

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

• Enhanced holidays that increase with service
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave

For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.